"Assistant Director of Housing Operations and Guest Services"

Assistant Director of Housing Operations and Guest Services

Job ID: 293562
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Resident Life - Admin Services

Job Summary

The Assistant Director of Housing Operations and Guest Services will be responsible for leading the hiring, training, and supervision of front desk student assistants to provide a centralized customer service model for University Housing. This position will be responsible for the regular supervision of 75+ institutional student assistants as well as the overall management of front desk operations with University Housing on the Statesboro and Armstrong campuses. This position will also be responsible for coordinating the use of the residence halls for summer camp and conference operations including scheduling and billing of groups in conjunction with the Division of Continuing Education and the Office of Special Events and Protocol.

This position has been identified by Federal Law (Jeanne Clery Act) as a Campus Security Authority (CSA), with significant student and campus responsibilities. CSA's are obligated to report crimes reported to them which occurred on campus, in public areas bordering campus, and in certain non-campus buildings owned or controlled (leased) by the University.

Responsibilities

• Oversee the front desk operations of University Housing on the Statesboro Campus and ensure that all staff members provide customer service driven response, correspondence, and interactions with parents and students. Will work with hall staff to develop administrative processes as part of front desk operations to ensure accurate auditing of keys, access cards, and other student resources at the residence hall desk areas
• Utilize and maintain the e-RezLife, When2Work, and StarRez databases as needed for residence hall conference and front desk operations
• In collaboration with Residence Education, Residence Life, the Department of Facilities Services, and Corvias Campus Living, will lead the mid-semester health and safety room inspection process, including the establishment of communications with students and campus partners
• Hire, train, supervise, and evaluate approximately 2 graduate assistants, 75 desk assistants, and 15+ conference assistants including annual and on-going training, bi-weekly payroll, and progressive discipline
• Coordinate University Housing's support of Admissions based recruitment events such as Eagle Preview, daily tours, and travelling recruitment events including coordinating with Residence Hall staff to locate tour rooms and recognize students who participate in tours
• Coordinate summer camp and conference operations with the Office of Special Events and Protocol, the Division of Continuing Education, and the Division of Facilities Services including the scheduling of groups, invoicing of housing affiliated charges, and providing upper level on-call support to triage issues
• Coordinate the Off-Campus Housing resources for University Housing by serving as a representative to the Statesboro Area Apartment Association and Student Apartment Safety Committee
• Utilize assessment data to inform planning and decision-making and assist in the development of University Housing policies and procedures within functional responsibilities

Required Qualifications

Educational Requirements
Bachelor's Degree

Required Experience
Three (3) or more years of related work experience

Preferred Qualifications

Preferred Educational Qualifications
Post-Master's coursework

Preferred Experience
Five (5) or more years of work-related experience
Experience in residential operations

Proposed Salary

$55,126 - $70,307

This is an exempt position paid on a monthly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

January 30, 2026

Application review may begin as early as January 5, 2026.