ASSISTANT DIRECTOR OF RESIDENCE LIFE LIVE IN

Job Details

ASSISTANT DIRECTOR OF RESIDENCE LIFE LIVE IN
Posting Number: SRGV8952
Number of Vacancies: 1
Location: Brownsville, Texas
Department: Residence Life
FLSA: Exempt
Scope of Job:
Responsible for providing assistance to the Director in managing, coordinating and directing of department operations, campus housing, office management, fiscal resources and control, resident educational services, and student conduct and behavior as well as managing assigned programs. To develop and execute an occupancy management plan for the university's residence halls and apartments. This is a mandatory live-on position.
Description of Duties:

• Responsible for assisting the Director in managing, coordinating and directing of department, campus housing, office management, fiscal resources and control and other assigned programs.
• Plans and develops and executes an occupancy management plan for the university's residence halls and apartments.
• Manages housing assignments and contracting processes for undergraduate and graduate students, guests, and residential camps/conferences.
• Responsible for managing occupancy changes, forecasting trends, overseeing overflow, early arrival housing, summer assignments, guest and camp/conference housing.
• Designs and implements customized subsystems (modules, webforms, etc.) within the StarRez platform according to departmental end-user needs. Maintains the operation and data integrity of assigned StarRez module(s), webform(s), and/or web application(s).
• Develops documentation and educational materials and implements trainings for Residence Life personnel.
• Develops and maintains market-specific publications, maintains the Housing and Residence Life website, portal page, handbook, protocols, and coordinates targeted messaging to residential students, including essential information for opening and closing periods.
• Coordinates with facilities maintenance projects from execution to completion, including but not limited to, scheduled maintenance, deferred maintenance, addressing facility emergencies, and business continuity functions.
• Assists the department head in managing, coordinating and directing of department, campus housing, office management, fiscal resources and control, resident educational services, and student conduct and behavior as well as managing assigned programs.
• Resides on campus and is on call after working hours to respond to emergencies, student code of conduct violations, crisis, facility and equipment failures, and supports Resident Assistant and Housing Coordinator.
• Acts as a liaison with campus departments to coordinate special housing assignment requests, including Scholarships office, academic learning communities and theme housing, Athletics, and coordinating accessible housing assignments.
• Plans and implements changes in the housing application, assignment, room change, cancellation, and housing portal procedures while balancing the needs of each individual student including managing the first year housing requirement process and the exemption and release request processes.
• Oversees the housing billing and refund processes, including appeals processes, cancellation fee schedule and related fees.
• Trains and coaches professional and student staff to be a resource for direct customer service to current and prospective students.
• Participates in Residence Life leadership teams' on call duty rotation. Shares 24-hour emergency response coverage with the Director including weekdays, weekends, and holiday/vacation periods (includes requirement of carrying a mobile phone).
• Promotes a safe and secure environment through the implementation of various safety awareness programs, maintains asset inventory, oversees the maintenance of equipment and hardware which contribute to the security of the living units, addressing facility emergencies and business continuity planning.
• Assists the Director in developing and implementing long and short-term Building Maintenance Asset Reserve plans for renovations and refurbishment of existing and acquired facilities, furniture and inventory.
• Assists the department head with the development, implementation and monitoring of departmental goals, assessment, and preparing reports.
• Plays a key leadership role in regards to assisting with University wide events and serves on assigned institutional committees.
• Performs other duties and projects as assigned.

Supervision Received:
General supervision from Director of Residence Life.
Supervision Given:
Supervise assigned and professional and support staff.
Required Education:
Bachelor’s degree in business administration, hotel management, guidance and counseling, student affairs administration, social sciences or related field.
Preferred Education:
Familiarity with living-learning centers, multicultural environments, and academic support and development programs. Supervisory experience.
Licenses/Certifications:
N/A
Required Experience:
Three (3) years full-time experience in Residence Life, campus housing, student affairs, hotel management or a complex organization.
Preferred Experience:
Familiarity with living-learning centers, multicultural environments, and academic support and development programs, plus supervisory experience.
Equipment:
Use of standard office equipment. Experience utilizing software application such as StarRez for managing housing assignment, room condition reports, applications, and communication.
Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment: some travel and weekend/evening work is required. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley. Work is performed primarily in a general office environment across the Rio Grande Valley. Must be available to be on call and live on campus.
Other:

• Ability to work under pressure, solve problems and negotiate.
• Ability to successfully collaborate with faculty, administrators within higher education (i.e. college deans, department chairs, and other administrators, etc.) and professional staff.
• Exceptional planning, organizational skills and conflict resolution are a must.
• Demonstrated skills in managing crisis situations.
• Strong administrative and problem-solving skills.
• Ability to lead, motivate, direct, and communicate with all levels of employees, both internal and external.
• The ability to communicate and relate effectively with diverse students, staff and faculty, and strong leadership administrative, supervisory and crisis management skills are essential.
• Must apply sound judgment and discretion of student complaints received.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 05/06/2026
Grant Funded Position: No