"ASSISTANT DIRECTOR / STUDENT SUCCESS"

Job Description

ASSISTANT DIRECTOR / STUDENT SUCCESS

Position Number: S-3828

Position Summary:

The Assistant Director (AD) supervises Success Coaches and coordinates coaching resources utilizing a case management model to support the Central Guarantee and departments in the Center for Student Success. The AD will assist in the development of student support initiatives designed to facilitate and improve retention and student progress to timely graduation. The AD supervises the programming and work of success coaching and supports the monitoring, tracking and outcome of the Central Career Guarantee. The AD delivers responsive and effective service to designated members of the CMU community including students, faculty, and staff. The AD communicates with and directly assists students and colleagues with strategies that support the Central Career Guarantee (a program advancing student personal and career success).

Required Qualifications:

• Bachelor’s degree.
• Three years of experience working with students in a college or university setting.
• One year of experience supervising others.
• Demonstrated positive interpersonal skills.
• Demonstrated ability to communicate effectively in all media and project a positive image.
• Demonstrated organizational, interpersonal and problem solving skills.
• Demonstrated knowledge of current and emerging trends concerning the first college year and students in transition.
• Demonstrated very high degree of accuracy and attention to detail.
• Working knowledge of computer applications and word processing software.
• Demonstrated ability to maintain confidentiality.
• Willingness to work evenings and weekends as needed.
• Ability to perform the essential functions of the job, with or without reasonable accommodation.

Preferred Qualifications:

• Master’s degree in higher education, student affairs or related field.
• Knowledge of/experience with enrollment management, student affairs, retention, college student development.
• Knowledge of/experience with student information and customer relationship management systems.
• Knowledge of/experience with program evaluation, assessment of learning and/or research methodologies (qualitative and/or quantitative)

Duties & Responsibilities:

• Supervises success coaches and student assistants in the Center for Student Success as designated by the Director.
• Coordinates case management in the tracking, monitoring, and programming with campus partners in support the Central Career Guarantee and success coaching.
• Promotes a culture of collaboration, innovation, and continuous improvement.
• Engages in intervention and outreach initiatives in response to student inquiries and concerns.
• Hires, trains, supervises and evaluates campus success coaches.
• Assists with data collection and dissemination of findings concerning student persistence, success initiatives, assessment, and evaluation of department activities.
• Implements evidence-based practices to enhance academic and student success outcomes.
• Reviews and responds to correspondence from various university constituents including students, faculty, staff, supportive family members, etc.
• Represents the Center for Student Success, success coaching, and the Central Guarantee by serving on committees/groups focused on retention and student success.
• Exercises independent judgment in the application of rules, regulations, policies, and procedures.
• Resolves complex student issues in accordance with instructions, policies, previous training, and accepted practices.
• Provides relevant data and reports on success and activity.
• Utilizes early intervention and support software to identify students experiencing transitional stressors.
• Coordinates work with academic advisors and coaches to support students in need of academic recovery.
• Maintains records for all student meetings and interactions for use in activity and outcomes reporting.
• Develops educational sessions that demonstrate evidence-based, best- practice support services for students.
• Maintains records for all developed programs or resource materials including number of attendees, satisfaction, and impact.
• Complies with the Family Educational Rights and Privacy Act (FERPA)
• Contributes to department/office operations and strategic planning.
• Maintains a detailed record of projects including plans of work, outcomes, and future enhancement recommendations where applicable.
• Performs other duties as assigned.

Supervision Exercised:

Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU, we encourage employees to grow both personally and professionally, and thus advance CMU’s culture of excellence.

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $45,000-$58,000
Division: Student Recruitment & Retention
Department: Student Success
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.
Location: Mount Pleasant, MI
Posting Ends: 03/16/2026
Open Until Filled: No

Message to Applicants:

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

To apply, visit https://www.jobs.cmich.edu/postings/44473