"Program Specialist, Student Transitions & Engagement (Hybrid/Time-Limited) - Student Affairs"

Position Summary

WashU's Division of Student Affairs seeks a programming professional for the position of Program Specialist, Student Transitions & Engagement. The Division of Student Affairs advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success.

Reporting directly to the Director of Strategic Initiatives and Student Transitions & Engagement, the Program Specialist supports programming initiatives that assist new students and their families with their transition into the WashU community. This position provides support for undergraduate, graduate, and parent & family programmatic initiatives.

This is a time-limited role of up to 2 years.

Job Description

Primary Duties & Responsibilities:

Program development, coordination, and assessment.

• Work with the Director and STAE Coordinators on programs that include, but not limited to, the orientation, transition, and retention of new undergraduate and graduate students and their families, in collaboration with academic and student affairs departments.
• This position gives particular attention to incoming summer orientation, first-year and second-year programming, and transfer and exchange students. Programs include New Student Fall Orientation, Parent & Family Orientation, First 40, second-year experience, Parent & Family Weekend, and Winter Welcome: New Student Spring Orientation.
• Duties include, but are not limited to, event planning, marketing, recruitment of volunteers, registration, ticket sales, budget management, day-of implementation, and after-hours on-call emergency management.

Parent & Family Weekend support.

• Serve as a central coordinator for Parent & Family Weekend by collaborating with campus partners to support and enhance their affiliated events, developing and maintaining cross-campus partnerships, and ensuring a cohesive experience for families across the weekend.
• Manage and support multiple events, including logistical planning, on-site coordination, and event execution.
• Coordinate and schedule volunteers and student workers, oversee staffing and coverage throughout the weekend, procure event supplies and materials, and maintain a visible presence at events to provide real-time support, troubleshooting, and customer service for families, students, and campus partners.
• Oversee Parent & Family Weekend website content, ensuring accuracy, clarity, and timely updates for families before and during the weekend, and support assessment efforts by collecting feedback, analyzing participation data, and contributing to post-event evaluation and improvement.

Office Management

• Oversee day-to-day office operations by managing and maintaining departmental websites to ensure up-to-date, accurate, and accessible information for students, families, and campus partners.
• Manage shared office email inboxes, including monitoring inquiries, responding to time-sensitive requests, triaging messages, and coordinating follow-up with appropriate staff members.
• Serve as a primary point of contact for the office by answering phone inquiries, providing accurate information, resolving issues when possible, and routing questions to appropriate resources.
• Ensure consistent, professional communication and operational continuity in support of the office’s mission and services. Coordinate printed publications, digital and social media, and website maintenance.
• Support, attend and participate in Student Affairs functions, meetings and programs, serve on various committees, and attend special events, including those on evenings and weekends.

Other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Ability to travel to various on- and off-campus locations

Physical Effort

• Typically sitting at a desk or table
• Repetitive wrist, hand or finger movement

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:
Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:
Relevant Experience (3 Years)

Preferred Qualifications:

• Demonstrated experience and knowledge of orientation, retention, and transition programs and services on a college campus, including advising and working with college students in a professional capacity. Undergraduate and graduate experience will be counted.
• 1-3 years of professional experience working in a university setting or related fields. Graduate assistantship experience in the field of Student Affairs will be counted toward professional experience.
• Demonstrated experience supervising undergraduate and graduate-level student staff.
• Knowledge of student development theory and demonstrated application developing and implementing student staff training.
• Comprehension of current issues related to transition issues, student engagement and student development.
• Above average knowledge of graphic design and publishing software.

Skills:
Communication, Deadline Management, High Accuracy, Organizing, Prioritization, Stress Management, Work Efficiency, Working Independently, Workload Management

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.