"Program and Operations Coordinator (Student Services Professional III)"

Position Summary

The Program and Operations Coordinator for the Monarch Unity Resource Center (MURC) supports the Center's mission to advance outreach, academic success, leadership development, inclusion, and retention efforts for undocumented and mixed immigration status students at San Diego State University. Working in collaboration with the Director and Associate Director, this position plays a key role in coordinating operations, implementing programs, and providing direct student support to enhance the overall student experience.

The Coordinator supports the day-to-day operations of the Monarch Unity Resource Center, including space management, scheduling, supervision of student assistants, website and communications maintenance, and maintaining Center calendars and digital platforms. The position also researches, develops, coordinates, and evaluates programs and services that meet the academic, social, wellness, and identity-based needs of undocumented students.

In addition, the Coordinator plans and implements educational and social justice programming, manages program budgets and event documentation processes, tracks event participation and assessment outcomes, and collaborates with campus and community partners to promote cultural heritage, multicultural, and interfaith initiatives. The position provides academic planning support to students, participates in hiring and training student staff, facilitates workshops and trainings, and serves as a campus resource on issues impacting undocumented students.

This role represents the Monarch Unity Resource Center and the Division of Student Affairs and Campus Diversity in campus partnerships and external engagements, promotes undocumented student excellence, and responds to sensitive equity and crisis-related matters with professionalism and discretion.

Key Responsibilities:

• Coordinate the day-to-day operations of the Monarch Unity Resource Center, including space management, scheduling, student assistant supervision, website and communications maintenance, and calendar oversight.
• Develop, implement, and assess educational, academic success, wellness, social justice, and identity-based programming that supports undocumented and mixed immigration status students.
• Manage program planning processes, including budget tracking, event documentation (quotes, waivers, lecturer forms), attendance tracking, and assessment of learning outcomes.
• Provide mentorship to students while participating in the hiring, onboarding, training, and supervision of graduate and undergraduate student staff.
• Collaborate with campus and community partners to coordinate multicultural programs, cultural heritage events, and outreach initiatives that advance inclusion, belonging, and student success.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Key Qualifications

• Comprehensive knowledge of the social, political, and cross-cultural needs of undocumented, DACA, and mixed-status students, with demonstrated experience supporting these communities in educational settings.
• Experience developing, delivering, and assessing educational programs, trainings, workshops, and events, including large-scale and campus-wide initiatives.
• Ability to apply anti-oppression, power, privilege, and equity frameworks to create supportive and inclusive environments for minoritized students, faculty, and staff.
• Strong cross-cultural communication and interpersonal skills, with the ability to collaborate effectively with senior leadership, faculty, administrators, and diverse campus constituencies.
• Ability to exercise sound judgment, discretion, and confidentiality in handling sensitive, complex, and emotionally charged situations, including trauma-informed approaches.
• Demonstrated leadership and initiative, including the ability to work independently, manage multiple concurrent projects, and navigate dynamic campus environments.
• Experience supervising, recruiting, training, and supporting student staff and student advocates.
• Proficiency in relevant technology and campus systems, including Microsoft Office, Canvas, Omni-Cal, Modern Campus Involve/Presence, Canva, and university reservation systems.
• Experience collaborating across campus units and supporting team-based initiatives, including coordination of ceremonies, conferences, and community events.
• Bilingual proficiency and prior higher education experience preferred, particularly in roles serving immigrant, undocumented, or mixed-status communities.

Compensation and Benefits

Compensation:
Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines.
CSU Classification Salary Range: $5,540 - $7,893/month; hiring salary not expected to exceed $5,540/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• Willingness to work irregular hours, including evenings and weekends, with advance notice.
• The individual hired into this role will work on campus at SDSU in San Diego.