Assistant Disability Advisor

University of Oxford - AAD - Student Welfare and Support Services

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Student Welfare and Support Services works collaboratively on student health and welfare issues with colleagues in colleges, academic and administrative departments, the Oxford University Student Union and key statutory services and other partners outside of the University.

Services include the Counselling Service, Disability Advisory Service, the Sexual Harassment and Violence Support Service, Peer Support Programme, and Mental Health Awareness Training, all aimed at supporting the well-being of our students so they can flourish academically.

An exciting opportunity is available to join the Disability Advisory Service on a full-time permanent basis as an Assistant Disability Advisor.

About the Role

You'll be working as part of a small specialist team within the Disability Advisory Service (DAS) dedicated to supporting students with disabilities.

In this vital student-facing role, you’ll be the first point of contact for students and offer holders offering advice and guidance via email, phone, video call, and in-person meetings. You’ll provide initial advice on registering with DAS, discuss evidence requirements, support funding applications, and help students navigate the support available to them.

Using a structured interview tool/assessment template, you will conduct preliminary assessments of study support needs and ensure that enquiries are triaged effectively. You will also work closely with colleagues in colleges, departments, and wider University services to identify and help remove accessibility barriers for students. Accurate record-keeping within our case management system (CRM) is essential.

Collaboration will be at the heart of your role. You’ll liaise daily with colleagues across SWSS (including Disability Advisors and the DAS Admin team), offering a coordinated and professional service to students, staff, and external bodies.

About You

Candidates should have/be able to demonstrate:

• Education to first-degree level (or with equivalent experience) and a willingness to learn and develop new skills.
• Well-developed verbal and written communication skills, particularly the ability to interpret, clarify and explain complex information
• Strong interpersonal skills, including tact, sensitivity and diplomacy. Ability to respond confidently, appropriately and professionally to students and offer holders with a range of disabilities who may present in distress
• Ability to establish good working relationships with a range of people and contribute to building team morale.
• The ability to organise and prioritise your own workload in a busy environment, meeting deadlines while maintaining accuracy and attention to detail.
• A proactive and flexible mindset, with a creative approach to problem-solving and improving processes.
• Excellent IT skills, including substantial experience of Microsoft Excel and Word, together with the ability to master bespoke systems.

Application Process

A covering letter/supporting statement, Your CV, The details of two referees. The closing date for applications is Friday 3 October at noon. Interviews to take place on Monday 20 October and will be held face to face.