Assistant II - Hospital Phone Ops - FT Evenings

Assistant II - Hospital Phone Ops - FT Evenings

Req ID: 139797

Location: Orange, California

Division: Medical Center

Department: Hospital Phone Opts - Orange

Position Type: Full Time

Salary Range Minimum: USD $25.45/Hr.

Salary Range Maximum: USD $36.05/Hr.

Who We Are

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Your Role on the Team

Position Summary:

Incumbent is responsible for operating the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems in a fast-paced, complex medical center setting. Incumbent must answer calls in a courteous and timely manner, accurately connect callers to their requested destination, and provide appropriate information and assistance as needed. Incumbent may perform administrative and clerical tasks as needed.

What It Takes to be Successful

Required Qualifications:

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned
• Knowledge of HIPAA
• Experience handling high volume of phone calls or Call Center experience
• Excellent written and verbal communication skills in English
• Demonstrated knowledge of proper telephone usage and etiquette
• Demonstrated experience using MS Office
• Ability to problem-solve, research for answers, and appropriately respond to questions when they arise
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Preferred Qualifications:

• Understanding of insurance programs and payors
• Understanding of basic medical terminology
• Previous hospital operator experience
• Previous experience in a customer service position within a healthcare environment
• Knowledge of hospital based registration/scheduling system to register patients
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.