"Assistant II- Referral Center- FT Day Shift"

Incumbent works in a high volume Referral Center to establish, support and maintain relationships with internal and external referral entities, such as medical groups, IPA's, Health Plans and community physicians.

Required Qualifications:

• Working knowledge of MS Office products
• Understanding of medical terminology as well as insurance programs and payors
• Minimum 1 to 2 years experience in a Customer Service position within the health care environment
• Knowledge of hospital based registration/scheduling system to register patients
• Demonstrated skill to communicate via telephone and handle extremely high volume of phone calls
• Ability to problem solve, negotiate and research for answers
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Preferred Qualifications:

• Previous call center experience
• Bilingual skills in English and Spanish and/or Vietnamese