"Associate Director, Admissions"

Job Summary

The Associate Director of Admissions Processing is a key leadership role responsible for orchestrating the strategic management of admissions operations and communication systems. This position oversees comprehensive recruitment communications, application processing, and data management while leading a dedicated team of processing staff. This role combines technical expertise with strong leadership abilities to ensure accurate and efficient processing of applications while maintaining data integrity across all platforms. The position requires exceptional project management skills to coordinate workflow, supervise staff and oversee tele-counseling initiatives. The successful candidate will analyze enrollment trends, generate critical statistical reports, and provide strategic insights to support enrollment goals. This influential role demands a detail-oriented professional who can balance multiple priorities while maintaining high standards of accuracy and efficiency in admissions operations. The Associate Director will collaborate closely with the Executive Director of Admissions to ensure departmental goals are met through innovative process improvements and effective team leadership.

Responsibilities

Team Leadership, Development, & Supervision - 30

• Supervises and mentors Processing staff and Administrative Assistant.
• Creates and maintains work schedules, approves time-off requests, and manages workflow distribution.
• Provides ongoing training and professional development opportunities.
• Establishes performance metrics and conducts regular evaluations.
• Manages tele-counseling initiatives.
• Train Admissions staff on functionality of Slate.
• Provide ongoing technical support and guidance to admissions team members.

CRM Management & Data Processing - 30

• Serve as the primary Slate administrator and technical expert for the Office of Admissions - undergraduate.
• Maintain the Admissions Slate instance environment including portals, applications, and decision workflows.
• Directs the processing and evaluation of admission applications, ensuring accuracy and timeliness.
• Establishes and maintains quality control procedures for data entry and management.
• Loads test score data and strategic name buy purchases.
• Oversees document imaging systems and electronic file management.
• Coordinates with IT department to resolve technical issues and implement system updates.
• Develops and maintains standard operating procedures for application processing.

Reporting & Analytics - 15

• Generates daily, weekly, and monthly admission reports for various stakeholders.
• Analyzes enrollment trends and provides statistical data for institutional planning.
• Monitors application completion rates and processing timelines.
• Create and manage reporting dashboards to provide real-time insights into application metrics.
• Creates custom reports for Executive Director and other senior administrators.
• Tracks and reports on communication campaign effectiveness.

Systems Administration - 10

• Serves as primary administrator for admission-related technology systems
• Manages user access and permissions for admission databases.
• Coordinates system upgrades and implementations.
• Conducts regular audits of Admissions data and systems to ensure data integrity.
• Ensures data integrity across multiple platforms.
• Develops and maintains system documentation and training material.

Project Management - 10

• Coordinates special projects as assigned by Executive Director.
• Manages admission event registration and communication processes.
• Oversees seasonal processing initiatives during peak admission periods.
• Develops and implements process improvement initiatives.
• Collaborates with other departments on cross-functional projects.
• Analyze processing metrics to identify bottlenecks and implement solutions
• Identify opportunities to improve efficiency through automation and process redesign.

Other - 5

• Performs other duties as assigned by the Executive Director of Admissions.
• Stay current with industry best practices and emerging technologies in admissions processing

Required Qualifications

Educational Requirements

Bachelor's degree

Other Required Qualifications

Knowledge of and ability to use Microsoft Office programs; social media; Banner, SLATE and Admit Hub.

Required Experience

Two to Three years of related experience

Preferred Qualifications

Preferred Experience

Four+ years of related experience

Required Documents to Attach

• Resume
• Cover Letter
• List of References

Knowledge, Skills, & Abilities

ABILITIES

• Detailed knowledge and use of web based analytical software; Microsoft Office suite, Outlook mail systems, Banner, SLATE and Admit Hub
• Ability to work both independently and as a part of a team.
• Ability to supervise and train employees.
• Ability to confidently and accurately communicate with internal and external constituents in written and verbal communications.