Associate Director, Gift Processing

Job Summary

Oversees, directs and maintains all aspects of donation processing while providing customer service. Acts as a liaison between departments, faculty, staff, students, and external entities to ensure continuity and quality of customer service between University departments and community, fostering cooperative relationships and ensuring compliance with policies and regulations.

Responsibilities

1. Monitors and supports day-to-day activites of the gift processing team, ensuring that processes are occurring within set timeline.
2. Ability to understand and interpret department policies and regulatory requirements.
3. Develops and produces reports related to historical giving summaries.
4. Manages the Gift Services Financial Analyst, ensuring accurate pledge tracking and monthly reporting.
5. Ensures compliance of major gifts including coordinating reporting as necessary.
6. Implements and administers new and existing department programs and services to internal and external customers.
7. Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions. Provides appropriate follow-through to ensure quality customer service.
8. Facilitates cooperative and collaborative relationships with supporting organizations.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor's degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required. Master's degree in Business Administration or related area preferred.

This position is not responsible for providing patient care.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Department Preferred Qualifications

• Familiar with fundraising concepts and terminology
• Familiar with IRS regulations as they relate to charitable donations
• Experience working with CRMs
• Extensive experience with Microsoft Office, particularly, Word, Excel, PowerPoint, and Outlook

Special Instructions

Requisition Number: PRN43482B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday - Friday; 8:00 am - 5:00 pm
Department: 00289 - Development
Location: Campus
Pay Rate Range: $70,000-$75,000
Close Date: 2/3/2026
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/191415