"Associate Director of Financial Aid"

Alabama State University, Division of Student Affairs, Office of Financial Aid invites applications to fill the position of Associate Director of Financial Aid. This position will play a critical leadership role in managing the daily operations of the financial aid office while ensuring the accuracy, efficiency, and compliance of all financial aid systems. The Associate Director supports the Associate Vice President by overseeing staff, coordinating system processes, and ensuring students receive timely and accurate financial aid awards.

Duties and Responsibilities:

• Assist in managing financial aid staff, provide training, guidance, and performance evaluations
• Oversee the administration of financial aid systems (e.g., PeopleSoft, Banner, PowerFAIDS, or equivalent)
• Manage daily imports/exports of federal, state, and institutional data files (FAFSA, COD, NSLDS, etc.)
• Ensure compliance with federal, state, and institutional regulations in system processing
• Troubleshoot system errors and coordinate with Office of Technology Services, or vendors to resolve issues
• Review and approve student financial aid packages, ensuring accuracy and adherence to regulations
• Monitor disbursement schedules and reconciliation of funds with the Business Office
• Maintain knowledge of federal Title IV regulations and state aid programs
• Prepare and review required reports to federal, state, and institutional agencies for submission to Associate Vice President
• Assist Compliance and Training Analyst with conducting internal audits of financial aid records and processes
• Ensure adherence to policies and procedures to maintain program integrity
• Provide guidance to students and families regarding financial aid eligibility, application processes, and award packages
• Resolve escalated student concerns with professionalism and empathy

Required: Bachelor's degree, 5 years of progressive experience in financial aid administration, strong working knowledge of federal and state financial aid regulations, experience with financial aid management systems (PeopleSoft, Banner, PowerFAIDS, or similar), excellent analytical, organizations, and problem-solving skills, strong leadership and communications skills are required.