"Financial Aid Advisor (Customer Service Specialist Senior)"

Job Description

This position is responsible for management, administration, development, and research in the areas of higher education funding, specifically the Federal, State, and Institutional Work Study programs, as well as the Federal Pell Grant program. Under limited supervision, this position is responsible for remaining informed of financial aid regulations to accurately counsel students on all aspects pertaining to financial aid and to provide leadership for the functions of the department. This position serves all areas of the College and assists the Director of Financial Aid in carrying out the work of the office.

Salary Range

$22.23-$30.09/hr, $46,416-62,828 annually

Minimum Qualifications

• Knowledge of math sufficient to perform complex math calculations.
• Skill in data entry sufficient to maintain accurate records and reports.
• Knowledge of word processing sufficient to use software to create, format, edit, print, and save a variety of documents, such as Microsoft Word and Excel.
• Knowledge of customer services practices to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Ability to communicate effectively with internal and external customers.

Preferred Qualification

• Working knowledge of Federal and State financial aid programs and regulations.
• Ability to assist with counseling and work study supervision.
• Ability to maintain the confidentiality of private information to comply with laws, policies, and procedures.
• Ability to interpret, understand, and explain extremely complex State and Federal regulations governing the programs.
• Skills in accuracy, comprehension, and memory ability are necessary.
• Ability to work well in a high stress, high pressure environment and to deal with people in a calm and professional manner.
• Ability to manage, plan, organize, and administer multiple activities/tasks and meet deadlines.
• Knowledge of the Minnesota State ISRS computer system, particularly with the financial aid module, along with other complex computer systems and applications, such as those developed by the Minnesota Office of Higher Education.
• Ability to work independently to carry out Federal, State, and Institutional policies and procedures of the financial aid office and in the absence of the Supervisor make decisions and take appropriate action.
• Ability to develop presentations and be able to provide public speaking engagements on topics of financial aid to groups of 50+ individuals.

Work Shift (Hours / Days of work)

8 hours/day, 8:00-4:30, Monday-Friday

Telework (Yes/No)

No

Application Procedure

Please upload the following information with your application to be considered for this position: Cover Letter/Letter of Interest Current Resume (Include dates of employment (month and year) for each position and indicate average hours worked per week for each job.)