"Associate Director of Student Aid"

Associate Director of Student Aid

Job No: 498391
Work Type: Staff Full-time
Department: Office of Student Finance
Location: Wilf Campus, 500 West 185th Street, NY, NY
Categories: Accounting/Finance, Student Services

Position Summary:

The Associate Director of Student Aid manages daily counseling operations and implements the strategic direction of the Office of Student Aid. This role ensures compliance with federal, state, and institutional regulations, oversees major Student Aid functional areas, and provides leadership in systems management, policy development, and staff supervision. Undergraduate and Graduate students and their families are the primary focus.

This key position is part of the senior leadership team in the Office of Student Aid. The position works under the direction of the University Director of Student Finance and the Director of Student Aid Operations.

Position Responsibilities:

Operational Oversight:

• Direct and monitor daily counseling operations of financial aid programs across campuses.
• Maintain schedules for in-person counseling on multiple campuses throughout the year (Wilf, Beren, Resnick, Nursing, Dental Medicine).
• Maintain a schedule for the Student Finance Team's phone tree and the Office of Student Aid inbox.
• Ensure compliance with all relevant regulations and reporting requirements.
• Represent the department in the absence of the Director.

Policy & Compliance:

• Assist in developing and implementing financial aid policies.
• Ensure adherence to federal, state, and institutional guidelines.
• Manage certifications for private and federal loans.

Systems & Data Management:

• Oversee and optimize the financial aid management system (e.g., Ellucian/Banner).
• Utilize federal and private software platforms. Knowledge of the federal suite of programs and other software platforms is a plus: EdConnect, EdExpress, COD, FAFSA Portal, NSLDS, ElmOne, Mongoose, Student Clearinghouse.
• Manage data reporting and ensure timely submission of required reports.

Leadership & Supervision:

• Supervise the Office of Student Aid clerical staff.
• Supervise professional staff as assigned by the University Director.
• Provide training and professional development opportunities.
• Participate in hiring and personnel decisions.

Student & Community Engagement:

• Conduct financial aid presentations and workshops.
• Advise students and families on aid eligibility, application processes, and debt management.

Experience & Educational Background:

Education:

• Bachelor's degree required (Business, Education, or related field).
• Master's degree preferred.

Experience:

• 3-6 years of progressive experience in financial aid administration.
• Supervisory and systems management experience required.

Skills & Competencies:

• Strong knowledge of federal and state financial aid regulations.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities and adapt to changing regulations.

Salary Range:

$83,000 - $88,000

Application Instructions:

To apply, visit https://careers.pageuppeople.com/876/cw/en-us/job/498391/associate-director-of-student-aid