"Associate Director, Senior Faculty"

Position Summary

The Associate Director, Senior Faculty, serves as a key partner to the Director of Leasing in advancing the strategic goals of Columbia Residential’s leasing portfolio. This position plays a central role in shaping housing strategies, overseeing complex leasing matters, and ensuring alignment with institutional priorities.

Responsibilities

• Manages critical relationships with senior faculty, academic leadership, the Provost’s Office, and Deans’ Offices, ensuring that housing services are responsive, effective, and supportive of the University’s academic mission.
• Collaborates closely with the Associate Directors of Student Leasing and Faculty Leasing to coordinate practices, share insights, and drive consistency across all leasing operations.
• Acts as a central liaison with Legal Leasing Services, Strategic Operations, and internal stakeholders to drive process improvements, resolve escalated issues, and manage change initiatives.
• Provides direct supervision to the Senior Associate for Faculty Housing and indirect supervision to leasing staff; leads training, team development, and standard-setting initiatives to support staff growth and effectiveness.
• Oversees and manages the occupied apartment renovations; reviews and evaluates requests, ensures adherence to Columbia Residential’s Occupied Apartment Renovation Policy, and balances resident expectations with operational feasibility, timelines, and available resources.
• Partners with Residential Operations Asset Directors and the Resident Construction team to communicate project needs, manage budgets (approximately $1 million annually), and monitor progress to ensure that renovations are delivered efficiently, within budget, and with minimal disruption to residents.
• Works with the Residential Operations Asset Directors to prepare for the turn season and to manage expectations regularly during turn season.
• Anticipate the needs of senior faculty while maintaining the consistent standards set by Columbia Residential.
• Directs data collection and analysis across the faculty housing portfolio; provides actionable insights and recommendations to the Director of Leasing, ensuring that strategic goals are met and exceeded.

Minimum Qualifications

• Bachelor's degree required with a minimum of 5 years of related experience.
• Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook required.
• Demonstrated technical and analytical skills with proficiency in lease management software systems.
• Experience using specialized financial reporting and report development tools required.
• Knowledge of data analysis tools and industry-specific software required.
• Must demonstrate sound judgment, patience, and tact while working under pressure in a busy office environment.
• Must be organized, professional, friendly, enthusiastic, and diligent.
• Excellent customer service and communication skills, both written and verbal, are required.

Preferred Qualifications

• An advanced degree is preferred.
• Specific experience with Housing and Leasing Operations, Residence Life, or Customer Service preferred.
• Ability to work with and analyze data generated from disparate systems preferred.
• Experience conducting and evaluating performance assessments.