"Associate Director, Student Financial Aid (Compliance and Customer Service)"

Job Details

Job Vacancy Announcement
Position Information
Position Title
Associate Director, Student Financial Aid (Compliance and Customer Service)
Position Type
Staff
Department
Financial Aid
FLSA
Exempt
Union/Non Union
Non Union
Full Time or Part Time
Full Time
Grade
16
Hiring Salary Range
$78,039 - $111,540 (Depending on experience)
Job Description Summary
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of the most highly regulated and compliance-sensitive functions within the office.
The Associate Director functions as a subject matter expert in financial aid compliance, provides guidance and training to staff, contributes to policy development and strategic initiatives, and manages the office’s primary student and family point of contact to ensure consistent, high-quality customer service.
Minimum Qualifications
EDUCATION AND EXPERIENCE

• Bachelor’s degree (or higher) required.
• Four years of full-time experience in the financial aid area.
• Two years of supervisory experience required.
• Master’s degree preferred.

CRITERIA: The following criteria... ESSENTIAL DUTIES

• Monitor, analyze, and interpret federal and state financial aid regulations...
• Provide supervisory oversight and evaluation of Financial Aid Coordinators...
• Identify, implement, and maintain internal controls...
• Secondary point of contact for internal, external, annual, and interim financial aid audits...
• Coordinate office-wide compliance training...
• Oversee the accuracy, compliance, and maintenance of all publicly posted financial aid information...
• Manage reconciliation of the Federal Pell Grant Program...
• Provide leadership and supervision of front desk operations...
• Collaborate with the Director...
• Develop, implement, review, and document financial aid policies...
• Represent the Student Financial Aid Office...
• Participate in the development of performance objectives...
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent listening and communication skills...
• Exceptional problem-solving skills...
• Ability to exercise independent judgment...
• Ability to interact tactfully...
• Ability to perform work independently...
• Ability to manage people...
• Ability to provide guidance...
• Demonstrated knowledge and experience...
• Extensive knowledge and understanding...
• Knowledge of FISAP reporting...
• Must be able to demonstrate a high level of personal and professional integrity...

Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills... No significant climbing...
OTHER REQUIREMENTS

• Ability to communicate effectively...
• As required by the 1986 Immigration Act...
• A background investigation will be conducted...

Is Background Check Required? Yes
Is the incumbent responsible for working with minor children...? Yes
Posting Number PGCC233511/12
Open Date 02/13/2026
Open Until Filled Yes