"Associate Director Support Operations & Clery Compliance"

Position Title

Associate Director Support Operations & Clery Compliance

Employee Type

Regular

Office/Department

Public Safety

Work Environment

Loyola University Maryland Main Campus

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$74,560.00 - $93,200.00

Anticipated Start Date

05/13/2025

Position Duties

Plan, organize and develop programs and systems for the Support Operations Unit, including Base Dispatch Center and Access Control. Manage the day-to-day work of the unit; provide guidance, training, and supervision to staff; and manage unit projects. Oversee all functions of the Support Operations Unit, and supervise the security detail at both Graduate Centers. Manage critical life safety communication systems for the University; and manage dissemination of time-sensitive and imminent threat and/or emergency information to the university, which could potentially be lifesaving information. Assist leadership with strategy and planning for a safe and secure environment. Serve as the institution's designated Campus Safety Survey Administrator. Administer the Clery Act program at Loyola. Prepare and communicate crime reports to the community and to the Department of Education as required.

Essential Functions

Provide leadership and supervision to dispatch and support operations staff. Hire, train and schedule staff. Manage performance, providing ongoing coaching, feedback; and corrective and/or disciplinary action as appropriate. Hold unit meetings and provide training and development as needed. Maintain a current knowledge of occupational safety, security and workplace standards, and ensure a healthy and productive work environment for employees. Authorize and determine usage of emergency response and security systems. Oversee usage of, placement of, testing, and maintenance of security systems such as CCTV. Oversee quality control for Communications Center operations. Ensure appropriate training is provided to the Department of Public Safety on report management systems. Ensure equipment, policies, and security programs are in compliance with local, state, and federal regulations. Review and disseminate critical imminent threat alerts. Oversee coordination and testing of critical emergency response system functionality. Create, communicate and implement departmental policies and guidelines regarding support operations and emergency management. Manage and track expenditures for dispatch and support operations. Coordinate, negotiate, and oversee support operations contractor work, and manage vendors relations. Assess support operations needs and make recommendations in support of university strategic initiatives. Review, recommend, and implement new technologies to assist making the campus safe. Estimate, coordinate, and manage all public safety interests in renovation and construction of campus facilities. Provide input into the budget planning process. Oversee the purchase of materials. Forecast and reconcile budget for projects. Manage and coordinate the university's Clery Act Compliance program. Manage/coordinates the collection of crime, disciplinary referral data, and fire safety data across the university from various internal and external sources, such as the office of student life, local law enforcement agencies, and the state police. Coordinate with the appropriate campus departments to ensure compliance with Higher Education Act (HEA) Fire Safety regulations. Work in conjunction with various campus and external resources to prepare, publish, and distribute on a timely basis the Annual Security and Fire Safety Report. Communicate with and train Campus Security Authorities (CSAs) and tracks education and training programs in accordance with Clery Act requirements. Keep up-to-date on Clery and other local, state and federal safety and security regulations and updates, ensuring university programs are in compliance. Provide updates to director and others as needed, relative to the Clery Act and its implementation on campus; and other regulations and issues affecting campus security and support operations. Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required

Bachelor's degree

Education Preferred

Master's degree

Other Professional Licensures

Valid Drivers License

Work Experience

5 - 8 years

Describe Required Experience

Minimum of five years experience in law enforcement, communication operations, security, emergency management, and/or, campus safety, including one year of supervisory experience. Strong understanding of Clery Act requirements, detail oriented, and able to work across university lines to ensure cooperation with compliance needs.

Required Knowledge, Skills and Abilities

Five plus years of experience in safety and security operations in a complex environment, with at least three years of supervisory experience. In-depth knowledge and experience with Mobile Radio, Intrusion Alarm, CAD, Access Control, dispatch, communications systems, and CCTV systems. Demonstrated proficiency in computer database management, web-based media, and Microsoft Office programs. Knowledge of Project Management processes. Strong understanding of Clery Act requirements, detail-oriented, and able to work across university lines to ensure cooperation with compliance needs. Ability to develop and implement policies and procedures; interpret and apply rules, regulations, and policies. Ability to think critically and creatively in emergency situations. Strong organizational and analytical skills. Ability to maintain confidentiality. Highly effective written and verbal communication skills that can be used with people of various backgrounds, experiences, and education levels. Proven leadership and teamwork skills with demonstrated abilities to work collaboratively with others. Flexibility and ability to work weekends and evenings. Must be able to successfully complete the driver's clearance process. Ability to work in a noisy and fast-paced environment. Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.

Physical/Environmental Demands

Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

The base center experiences many audible alarms, spoken messages and loud sounds to alert officers to system status. The base center desk is equipped with five computer monitors to assist in monitoring all systems simultaneously.