"Dispatcher"

Job Description

The Dispatcher is a full-time staff member who reports to the Transportation Manager. This position will work with our Transportation drivers, mostly the On-Demand drivers as they transport Syracuse University students from campus to a location or a location to campus. This person will work closely with all the Transportation and Parking management team, the Transportation drivers, our Department of Public Safety (DPS) Team, and our students. This person must have excellent customer services skills, attention to detail and the ability to multi-task is required. The person will dispatch between drivers, students, and DPS, will inspect vehicles, will complete audits, will submit work-orders, will work on schedules on the computer along with other various tasks.

Education and Experience

• Two-year degree or similar in transportation dispatch or logistics.

Skills and Knowledge

• Proficiency in dispatching.
• Knowledge of transportation services.
• Proficient with Microsoft Office software.
• Strong communication and problem-solving skills.
• Knowledge of DOT regulations and safety standards.
• Must be able to learn and retain information quickly.
• Willingness to work as part of a team.
• Able to work weekends and special events.

Responsibilities

• The Transportation Dispatcher is responsible for coordinating the scheduling, routing, and tracking of the transportation vehicles to ensure timely and efficient delivery of students to their set location.
• Dispatch calls to drivers, troubleshoot phone calls from students and DPS.
• Troubleshoot delays and maintenance issues. Process work orders for maintenance.
• Review and submit billed service requests which include phone calls, emails and Maximo requests.
• Decipher information provided and seek out additional information as needed to process the Grocery shuttle schedule and other shuttle request.
• Interact with campus partners and students to provide the best information and service.
• Other duties as assigned.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.