"Associate Director, Visit Experience"

Job Details

Posting Details

Job Title

Associate Director, Visit Experience

Department

ENROLLMENT MANAGEMENT

Position Number

FP066A

Location

Norfolk, VA

Job Summary

This position provides managerial-level oversight and is involved in all aspects of enrollment visitor services, campus-based recruitment programming, and guest satisfaction. The Associate Director of the Visit Experience works closely with the Executive Director of Enrollment Experience & Marketing to elevate the university’s brand and serve as a chief enrollment ambassador. This role oversees the campus visit experience, manages daily on-campus visits, and leads a variety of campus-based exploration programs. The Associate Director is a highly visible member of the campus community, building relationships with campus partners, external agencies, and key influencers to support prospective student and guest visits, coordinate event programming, and develop a concierge-level service protocol for all on-campus visitors.

Position Type

FullTime

Type of Recruitment

General Public

Minimum Qualifications

• Master’s degree in Higher Education Administration, Business Administration, Tourism and Hospitality Management, or a related field.
• Considerable knowledge in event planning and management, best practices in engagement and customer service, and staff development.
• Strong leadership and management skills.
• Public speaking and strong communication skills both written and verbal.
• Strong interpersonal abilities.
• Ability to manage multiple projects with strong analytical aptitude.
• Proven ability to build and maintain relationships with diverse stakeholders.
• Demonstrated ability to Evidence of success working in collaborative teams.
• Commitment to diversity, equity, and inclusion.
• Valid Driver’s License.
• Considerable progressive experience in enrollment management, student affairs, hospitality management, event coordination, or a related field.
• Considerable experience in strategic planning and data-driven decision making.
• Considerable event coordination experience.
• Extensive experience with Microsoft packages.

Preferred Qualifications

• Considerable experience in higher education and admissions.
• Exceptional experience in customer relations, staff supervision, and event facilitation.
• Bilingual in Spanish.

Conditions of Employment

Job Open Date

08/27/2025

Open Until Filled

No

Application Review Date

09/15/2025

Job Close Date

09/15/2025

Special Instructions to Applicants / Additional Materials Required

Criminal Background Check

The final candidate is required to complete a criminal history check.

Department Information

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information.

ODU Statement

Old Dominion University, located in Norfolk, is Virginia’s forward-focused public doctoral research university with more than 23,000 students, a top R1 research ranking, rigorous academics, an energetic residential community and initiatives that contribute $2.6 billion annually to Virginia’s economy.