Asst Resident Director

Assistant Resident Director

Residence Life and Housing

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The Assistant Resident Director (ARD) will lead front desk and mail operations for the department including development and implementation of front desk and mail room procedures, operations, and training. This includes ensuring service excellence and engagement through the front desk and mail room operations. Additionally, ARDs will assist Resident Directors and other professional staff in the department with coordinating RA training, events, policies, procedures, and daily operations. The Assistant Resident Director will be required to live on campus to support our student residential population and serve as part of an on-call rotation with other professional staff.

This appointment is temporary in nature. Funding is currently expected to last up to 11.5 months, at which time funding will be reviewed for possible extension.

Essential Functions

• Organize and support the front desk and mail operations of both villages
• Supervise student staff including: 1 lead Front Desk Assistant (lead FDA) up to 5 Front Desk Assistants (FDAs) and up to 5 Mail Clerks.
• Maintain package and mail delivery in the “StarRez” software system.
• Maintain mail room standard operating procedures.
• Cultivate and maintain a positive living environment that supports academic achievement, personal growth, engagement, belonging, and retention.
• Provide individual support to residents, addressing their personal, academic, and social concerns.
• Assist the Resident Directors in everyday residence life operations.
• Assist the department in planning of semesterly move in, kick off week, and RA training

Qualifications

• A bachelor's degree is required. Year-for-year experience will be considered as a substitute for the degree.
• Ability to learn and apply new skills in student affairs, programming, and service excellence.
• Experience as a Resident Assistant is preferred
• Experience with software platforms like StarRes, KX, RoomPact, is preferred