"ATS Support Technician"

Job Details

Position, Department: ATS Support Technician, Operations

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: Monday thru Friday, 5 hour shifts per day. Between the operating hours of 8am to 4pm., 25 hours per week

Pay Range: $20.47-$26.35 and determined based on relevant years of work experience.

Benefits Category: Part-time Benefits

Position Summary: Provide timely support services to onsite and remote employees with basic/first-level technical problems and information to issues involving desktop, laptop, or network services. Also serves as a technical team member for day-to-day operations as well as project-related support services and emergency support scenarios.

Required Qualifications:

• Performs routine tasks as directed and under close supervision.
• Requires a High School Diploma and 4+ related work experience

Preferred Qualifications:

• Associate’s Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience.

To be considered for this position we will require an application and resume.

Position Details: Job duties include but are not limited to:

• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution of issues.
• Support and facilitate inter-office or lab changes or relocations, including equipment moves, installation, configuration, and disposal.
• Provide computer hardware and software support, troubleshoot issues, and perform maintenance and repair to resolve problems.
• Communicate technical problem resolution and procedures with clients and document steps taken in the internal ticket tracking system.
• Serve as the primary response for technology emergency tickets or calls for offices and labs.
• Research and remain current on new and evolving technology products, techniques, and trends.
• Develop, maintain, and update a library of technical procedures and documentation.
• Identify potential widespread outages and other problems and communicate the information to leadership in a timely manner.
• Identify and recommend systems modification needs to reduce user problems.
• Track equipment and materials inventory levels and follow standard technology asset maintenance processes and procedures.
• Participate in research and development initiatives and assist in the implementation of new technologies, systems, or products.
• Provide clients with excellence in service, response time, and resolutions and maintain positive relationships.

Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years.

Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals. Inquiries concerning JCCC's compliance with its nondiscrimination policies may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550, Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email HR@jccc.edu.

Advertised: 29 Aug 2025 Central Daylight Time

Applications close: 26 Sep 2025 Central Daylight Time