"Audience Services Representative"

Position Description

Audience Services Representative

Job Category
Occasional

ExemptOvertimeEligible
Overtime Eligible

Benefits Eligible
Non-Benefit Based

Job Summary

The Event Productions unit, situated within the Office of Strategic Communications, connects Caltech to the broader community and donors through the presentation of high-quality public events and programs. These programs may include the presentation of researchers and lecturers from Caltech as well as professional artists and performers from a broad range of disciplines.

Under direct supervision of the Audience Services Manager, assists with audience services and front-of-house operations during Caltech public events. This is an occasional position; work hours and days may vary. The work schedule is assigned based on the event schedule. Some evening and weekend work required. There are multiple openings.

Essential Job Duties

• Assist in ticket collection/audience counts.
• Greet patrons and assist them to their seats.
• Distribute programs to patrons, including preparation of insert materials, if any, and sorting unused programs.
• Set up and remove auditorium ropes, equipment, and displays.
• Assist with sales of refreshments and/or event merchandise outside the auditorium. This may include pushing and/or pulling rolling carts.
• Other duties as assigned.
• Perform work in accordance with Institute and regulatory agencies (e.g., OSHA) safety standards and practices.

Basic Qualifications

• Must possess good verbal communication and interpersonal skills.
• Must present an attitude of attentiveness, courtesy, and professionalism when dealing with patrons and other staff members.
• Exceptional customer service skills.

Physical Requirements

• Physical strength to occasionally lift up to 15 pounds.
• Ability to bend in all directions, squeeze with arms and hands, climb stairs, and work outdoors.
• Ability to push and pull rolling items (e.g., carts).

Required Documents

• Resume

Hiring Range

$19 Per hour

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

As one of the largest employers in Pasadena, CA, Caltech is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, and more. Non-benefit eligible employees will have access to some benefits such as onsite counseling and sick time. Learn more about our benefits and staff perks.