"Audience Services Representative"

Job Summary

The Event Productions unit, situated within the Office of Strategic Communications, connects Caltech to the broader community and donors through the presentation of high-quality public events and programs. These programs may include the presentation of researchers and lecturers from Caltech as well as professional artists and performers from a broad range of disciplines.

Under direct supervision of the Audience Services Manager, assists with audience services and front-of-house operations during Caltech public events. This is an occasional position; work hours and days may vary. The work schedule is assigned based on the event schedule. Some evening and weekend work required. There are multiple openings.

Essential Job Duties

• Assist in ticket collection/audience counts.
• Greet patrons and assist them to their seats.
• Distribute programs to patrons, including preparation of insert materials, if any, and sorting unused programs.
• Set up and remove auditorium ropes, equipment, and displays.
• Assist with sales of refreshments and/or event merchandise outside the auditorium. This may include pushing and/or pulling rolling carts.
• Other duties as assigned.
• Perform work in accordance with Institute and regulatory agencies (e.g., OSHA) safety standards and practices.

Basic Qualifications

• Must possess good verbal communication and interpersonal skills.
• Must present an attitude of attentiveness, courtesy, and professionalism when dealing with patrons and other staff members.
• Exceptional customer service skills.

Physical Requirements

• Physical strength to occasionally lift up to 15 pounds.
• Ability to bend in all directions, squeeze with arms and hands, climb stairs, and work outdoors.
• Ability to push and pull rolling items (e.g., carts).

Required Documents

• Resume