AV Technical Support Staff

Job Summary

Are you interested in gaining professional experience with video, audio and/or educational technologies like Canvas and Zoom? This position provides learning on the job and a flexible schedule while working with, and supporting a wide variety of video, streaming and audiovisual technologies and tasks! This part-time, on-campus position is ideal for students or someone needing a position that can schedule around other commitments. A UTA pass is provided to all employees.

Under general supervision, provides support for Digital Learning Technologies (DLT) classroom and events video/av services, Operates cameras and videoconferencing systems, customer service and technical support to DLT customers in classrooms and at the DLT Service Desk.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

• Provides customer service and technical support to clients in person and on the phone
• Records and monitors video from one or multiple cameras
• Operates video conferencing over interactive video conferencing (IVC) systems
• Delivers audiovisual equipment to University campus classrooms and departments
• Maintains, cleans, organizes equipment and may perform minor repairs
• Troubleshoots video and audio recording devices
• Communicates effectively with faculty, staff, and others involved in facilitating video projects
• Organizes and maintains videos in a computer database
• Schedules equipment rental for campus classes and events
• Administrative duties as needed

Preferences

• Audio-visual technical aptitude
• Knowledge of media-production