"Behavioral Health Coordinator"

Job Summary

The Behavioral Health Coordinator works under the umbrella of care coordination and functions as an essential team member of the Collaborative Care (CoCM) Program. As the cornerstone of this program, the BH coordinator supports both patients and providers alike by facilitating timely patient outreach, triaging patients and referring them to appropriate care, and managing the day-to-day administrative operations of the CoCM program. In this unique position, the BH coordinator will have the opportunity to support our most at-risk patients struggling with mental health concerns get connected to services, and is a crucial part of helping us deliver high quality, holistic care to the Cedars Sinai patient population.

Job duties:

• Reviews patient’s chart and triages new referrals to the Collaborative Care Program using inclusion/exclusion criteria
• Makes appropriate referrals to CoCM Program or Ambulatory Care Management (ACM) team based on screening guidelines/criteria
• Facilitates communication between providers/support staff as appropriate
• Conducts patient outreach via phone or EHR which includes (but is not limited to) introducing the patient to the Collaborative Care model, setting expectations, and billing information
• Schedules new patient appointments and reschedules no-shows/cancelled appointments
• Manages BH CoCM program/episodes (day-to-day administrative duties)
• Manages phone calls on the BH Collaborative Care main line
• Responsible for billing for CoCM program services on a timely basis
• Attends regular meetings with the BH Collab Care Team
• Communicates frequently with the Behavioral Health Specialist(s) (BHS) regarding patient care
• Manages the BHS's schedule in the EHR
• Completes daily intervention logs

Qualifications

Job qualifications

Education

• High School Diploma/GED required

Work Experience

• 1 year Healthcare experience, a general knowledge of medical terminology and experience with community resources and social supports required
• 1 year Previous utilization management or managed care experience; word processing spreadsheet skills also preferred.

Req ID: 14882
Working Title: Behavioral Health Coordinator
Department: MNS Care Coordination
Business Entity: Cedars-Sinai Medical Center
Job Category: Patient Services
Job Specialty: Case Management
Overtime Status: NONEXEMPT
Primary Shift: Day
Shift Duration: 8 hour
Base Pay: $24.00 - $36.38