"Bell Stand (hotel job)"

GENERAL JOB SUMMARY

SHIFTS: Some daytime shifts and mostly evening and weekend shifts. This position is tip eligible.
This position must have a valid Iowa driver's license.

Welcome, greet and assist guests with check-in/check-out processes, provide friendly and efficient transportation of guests in the hotel vehicles as needed, and accommodate guest needs during their stay in an attentive, courteous and friendly manner. This includes, but is not limited to escorting guests, opening doors, assisting guests with luggage and keeping the lobby space and entrance areas clean and welcoming.
This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence

Essential Functions:

• Greet incoming guests and escort them to their destination in the building.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Drive the hotel vehicles to transport guests as needed.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Receive and mark baggage by completing and attaching claim checks.
• Assist physically challenged travelers and other guests with special needs.
• Deliver messages and run errands for guests.
• Explain the operation of room features such as locks, ventilation systems, and televisions.
• Keep sundry items clean, organized and stocked for guest purchases.
• Maintain clean, safe and fueled hotel vehicles.
• Maintain lobbies, public spaces and entrance areas (internal and external) for travelers or guests to have a safe and welcoming experience.
• Maintain compliance with required training as designated by supervisor.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the college in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Excellent phone etiquette & communication skills.
• Must have professional appearance and attitude.
• Must have knowledge of the local area.
• Serve as professional role model.
• Assist students in achieving course objectives.
• Coach and nurture student in performance of skills.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Physical conditions: Indoor environment, Outdoor environment, Extreme temperatures. Position involves working in an office setting. Constant (67-100%) standing, pushing, pulling and grasping, talking and hearing. Frequent (34-66%) reaching and viewing a computer, and other types of close visual work. Occasional (10-33%) sitting, repetitive motion.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.