"Bilingual Front Desk Receptionist"

Bilingual Front Desk Receptionist

University of Colorado Anschutz Medical Campus

Department: College of Nursing

Job Title: Bilingual Front Desk Receptionist

Position Location: Sheridan Health Services 3525 W. Oxford Ave | Unit G1 Denver, CO 80236

Position #: 00002988

Job Summary:

The University of Colorado, College of Nursing, is seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO. Receptionists support specific service lines within the clinic (pediatrics, primary care, obstetrics, dental, and behavioral health) but will be cross-trained to work across those areas as well.

Clinic Description:

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center... For more information, please visit our website.

Key Responsibilities:

Front Desk Operations (60%):

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.

Administrative Support (20%):

• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
• Process billing, payments, and logging copays using appropriate EHR software.

General Duties (20%):

• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Work Location:

Onsite - this role is expected to work onsite and is located in Denver, CO.

Qualifications:

Minimum Qualifications:

• Two years of general clerical experience.
• Substitution: College or university course work... may substitute on a year-for-year basis for the experience.

Conditions of Employment:

• Must be willing and able to work in a normal patient care environment...
• Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.

Preferred Qualifications:

• Experience providing support over the phone and in person to diverse groups of customers.
• Experience utilizing Microsoft Office programs.
• Experience working with public and/or private health insurance plans.
• Experience using an electronic health record system.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Outstanding customer service skills.
• High level of attention to detail and accuracy.
• ...

How to Apply:

For full consideration, please submit... 1. A letter of interest... 2. Curriculum vitae / Resume 3. Three to five professional references...

Questions should be directed to: College of Nursing Human Resources at CON.HR@ucdenver.edu

Anticipated Pay Range:

The starting salary range for this position has been established as $39,841 to $43,831.