Box Office Student Assistant - Federal Work Study

Job Details

Job Title: Box Office Student Assistant - Federal Work Study
Location: UNG - Gainesville
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 298875

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for a federal work study student in the College of Arts & Letters department on the Gainesville campus. The Box Office Student Assistant supports the daily operations of the Gainesville Theatre Alliance's ticketing office by serving as a primary point of contact for patrons. This role focuses on delivering high-quality customer service while assisting with ticket sales, exchanges, and general inquiries related to performances. The position also contributes to front-of-house operations by helping create a welcoming and organized environment for all guests. This role requires strong communication skills, attention to detail, professionalism, and the ability to work in a team-oriented setting.

Responsibilities

• Processes ticket sales, exchanges, and donations using the ticketing system while handling cash and electronic transactions accurately.
• Assists patrons in person and over the phone by providing information about performance schedules, seating options, pricing, and policies.
• Greets and directs guests, helps manage lobby flow before and during events, and ensures a positive patron experience.
• Maintains organized records and supplies, and assists with general office tasks such as filing, data entry, and preparation for performances.
• Supports the Audience Services Manager and front-of-house operations and collaborates with staff to ensure smooth event execution.

Knowledge, Skills, & Abilities

• Strong customer service and communication skills, both in person and over the phone.
• Ability to learn ticketing and point-of-sale systems with attention to detail and accuracy in transactions.
• Dependable, organized, and able to multitask in a fast-paced environment while remaining professional under pressure.
• Works well independently and as part of a team, with strong problem-solving skills and adaptability.

Required Qualifications

• Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.