"Business Engagement Officer"

Business Engagement Officer

LocationCallaghan NSW 2308, Australia

Work TypeFull time

Positions2 Positions

Published At:14 days ago

Job no: HRC0021531

Category: Professional, HEW 6

• Full time continuing opportunity based at our Callaghan Campus
• Higher Education Worker Level 6 + 17% superannuation
• Support the use of digital platforms and services across the University

Be challenged and imagine with us

As the Business Engagement Officer, you will provide exceptional customer service and expert advice to a variety of business areas to support the use of standard digital platforms and services and solve business problems.

In this role you will:

• Provide advice, training, and support to fulfill business needs with standard solutions.
• Communicate decisions, priorities, and relevant information to clients regarding their requests and initiatives.
• Provide administrative and technical support services to the Business Partners as required.

_This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land)._

How will you inspire us?

You will have:

• Experience delivering expert technological advice in a large, complex organisation.
• Knowledge of digital trends and products, and the ability to configure and support related platforms and services.
• Strong communication skills, including the ability to explain complex technology concepts to diverse audiences.

What we offer

The remuneration for this position is from $93,929- $103,641+ superannuation and is commensurate with skills and experience. 

For information on our employee benefits (such as flexible working, discounts in private health insurance and gym memberships and salary packaging) please visit here.  

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Reporting to the Chief Digital Officer, Digital Technology Solutions (DTS) delivers cutting-edge, innovative and cost-effective digital solutions and services to the University’s staff and students to enable the delivery of excellence in education and research & innovation, and to support engagement with communities and partners. Digital Technology Solutions (DTS) is repositioning to be a technology integrator, broker, trusted advisor and innovator, enabling the University to deliver against its strategic plan.

_We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do._ 

_The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply._ 

Your next steps

Please visit here for a guide on how to apply for a role.

If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed below

1. Degree with subsequent relevant work experience in Information Technology; or extensive experience and specialist expertise or broad knowledge in technical or administrative field; or an equivalent combination of relevant experience and/or education/training.
2. Demonstrated expertise in delivering high-quality advice within a dynamic environment characterised by constant change, business enhancements, and performance improvement.
3. Excellent oral and written communication skills, with a proven ability to liaise effectively with clients and stakeholders, explain complex technology concepts to a variety of audiences.
4. Demonstrated knowledge of contemporary digital trends, services, products and practices, with experience in the configuration and support of standard digital platforms and services, such as collaboration and productivity solutions.
5. Excellent organisational skills including a demonstrated ability to multitask, set priorities and work to deadlines.

Please upload your Cover Letter and response to the requested Criteria as one PDF document.

Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).

For the full list of the selection criteria and role responsibilities, please download the Position Description (available in the Related Documents section below).

For specific position enquiries, please contact Luke Shaw, Senior Manager Business Engagement on (02) 492 17148 or via email at luke.shaw@newcastle.edu.au

Having Difficulties? Please reach out to us: employment@newcastle.edu.au

Closing date: Sunday 22^nd March 2026 at 11.59pm AEST 

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

 Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

 As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

 The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

 Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

Related documents

• PD - Business Engagement Officer

_Published on_ 05 Mar 2026, 2:17 AM