"Business Intelligence Analyst - 005197"

Business Intelligence Analyst - 005197

Western Carolina University

Department: IT Applications & Systems

About WCU:

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
- 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
- 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
- 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary:

The primary location of this position is the Cullowhee, NC campus.

The Business Intelligence Analyst (BIA) will help ensure the success of CATalytics (WCU's data and analytics environment AKA 'Data Warehouse') and help drive efforts to improve and enhance data quality in support of helping WCU move to a more data-driven decision-making culture.

Through use of data analytics, data visualization, and data modeling techniques and technologies, the BIA will work with stakeholders applying basic principles and analytical best practices for data collection, aggregation, normalization, and analysis. They will provide operational BI queries and create data visualizations, reports, and dashboards to assist stakeholders in extracting meaning from analyzed data sets. Furthermore, they will identify trends that can help other departments, managers, and executives make business decisions to modernize and improve processes in the organization. The BIA will work closely with Office of Institutional Research to support campus-wide data and analytics requests.

This position requires technical curiosity, strong partnering skills, the ability to support a vision of change, and creative problem solving.

Knowledge, Skills, and Abilities Required for this position:

Minimum Qualifications:

Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance.

Bachelor's degree and a minimum of 2 years relevant work experience building, deploying and supporting BI capabilities and building dashboards or Associate's degree and minimum of 4 years relevant work experience building, deploying and supporting BI capabilities and building dashboards.

Preferred Qualifications:

Experience driving the innovative use of BI technology and data for decision making.
- Business process analysis skills.
- Knowledge of data and business processes supporting higher education.
- Knowledge of current best practices in data visualization - tools, methods.
- Exposure to data dictionary tools and data governance practices.
- Exposure to data warehouse technical architecture.
- Exposure to T-SQL and SSIS for building custom reporting tables.
- Experience with reporting tools (Tableau (preferred), or Microsoft Power BI, or SQL Server Reporting Services).
- Proven ability to learn and adopt new technology and understand new business processes.
- Exposure to ERP systems, including Ellucian Banner (preferred).
- Ability to partner effectively at multiple stakeholder levels.
- Presentation and communication skills appropriate to multiple levels of management.

Position Type: Permanent Full-Time

Special Instructions to Applicants:

Application materials must be submitted online. Review of applications will begin immediately and will continue until a candidate has been selected for hire.

Applicants must attach 1) a cover letter addressing qualifications as related to the job requirements, 2) a current resume, and 3) a list of three recent (within past five years) professional references(which include name, title, email, phone, and relationship) in order to complete the application.

For questions or additional information, please contact search chair Dan Berk at 828.227.3217 or djberk@wcu.edu.