"Business Proc Consultant Lead"

Posted: 11-Dec-25

Location: Ann Arbor, Michigan

Categories: Staff/Administrative

Internal Number: 271801

The primary purpose of this position is to enable the vision, mission, and values of Michigan Medicine by advancing systemwide clinical, operational, and cultural priorities. This includes supporting the development and execution of enterprise strategies, clinical transformation initiatives, and integrated change management approaches across Michigan Medicine's highly complex, matrixed, and dynamic environment.

The individual in this role will contribute to all aspects of the executive leadership work and must be able to exercise sound judgment, discretion, and independence while collaborating with clinical, operational, academic, and administrative partners across the health system.

Strategic Initiatives

• Lead and support the design, implementation, and evaluation of systems and processes impacted by enterprise-level strategic initiatives.
• Assist in the development and execution of short- and long-term tactics that advance the enterprises clinical, operational, and workforce priorities.
• Standardize tools, templates, and methodologies that enhance effectiveness, promote consistency, and reduce unnecessary variation or cost.
• Monitor progress and performance against project and program plans, identify operational or clinical barriers, mitigate risks, and ensure timely execution.
• Provide high-level administrative coordination, facilitation, and oversight of strategic initiatives.
• Build and maintain strong, collaborative relationships with leaders across hospitals and health centers, the Medical School, nursing, faculty group practice, and shared services to advance initiatives.
• Serve as a strategic advisor to executive leadership regarding organizational alignment, communication strategies, integration of clinical and operational systems, and enterprise-wide change management.
• Prepare, analyze, and synthesize proposals and recommendations on complex initiatives; develop associated action plans and coordinate implementation.
• Support planning and implementation of short- and long-term strategies, policies, procedures, programs, and organizational priorities.
• Manage clinical, operational, or strategic programs and projects that enhance enterprise performance; participate in the design, implementation, and evaluation of initiatives supporting systemwide goals.
• Synthesize large quantities of clinical, operational, and strategic data into succinct communications, supporting executive decision-making and informing broad and diverse audiences.
• Collaborate with partners to assess and recommend fiscal, human, and material resources required for programs and projects.
• Maintain a deep understanding of enterprise strategic priorities and clinical/operational initiatives to independently manage emerging issues and opportunities.
• Coordinate, review, and summarize literature, reports, benchmarking, environmental scans, and briefing materials as assigned.
• Perform all other duties and responsibilities as assigned

Required Qualifications

• Master's degree in health services administration, healthcare, business administration, public health, nursing, or an equivalent combination of education and experience.
• Minimum of 10 years of progressive leadership experience in healthcare, with demonstrated knowledge of clinical work, clinical operations, and clinical workflows.
• Outstanding oral and written communication and interpersonal skills, with demonstrated ability to work effectively with administrative leaders, clinicians, faculty, staff, interprofessional teams, and system partners.
• Strategic and systems-based thinking, with the ability to apply these leadership competencies across a complex health system.
• Strong problem-solving skills, including the ability to develop solutions, prioritize work, manage deadlines, and navigate ambiguity in a layered matrixed environment.
• Demonstrated effectiveness in influence, negotiation, and conflict resolution.
• Demonstrated leadership in project management, continuous improvement, and implementation of organizational change.
• Proven ability to work successfully with interdisciplinary teams and represent the mission, values, and priorities of Michigan Medicine.
• High degree of creativity, initiative, resourcefulness, and adaptability.
• Strong independent judgment, self-motivation, and the ability to manage sensitive and confidential information responsibly.