"Business Systems Coordinator"

Job Details

• Job Title: Business Systems Coordinator
• Location: Augusta University
• Regular/Temporary: Regular
• Full/Part Time: Full-Time
• Job ID: 286622

About Us

Augusta University is Georgia's innovation center for education and health care... Our mission and values make Augusta University an institution like no other.

The University System of Georgia is comprised of our 26 institutions...

Job Summary

The Business Systems Coordinator serves as a functional expert for our CRM system, and configures and executes email campaigns for multiple AU units under the authority of the EVP. This position acts as a subject matter expert on email campaign operations... The coordinator works with a broad group of individuals, including stakeholder relationship managers, writers, project managers, digital marketers, creative designers, outreach teams, and analysts.

On a routine basis, this position is expected to:

• Demonstrate exceptional customer service and collegiality.
• Execute a high-volume, high-quality workload in a fast-paced, dynamic, and creative environment.
• Suggest operational and workflow improvements to constantly improve in house production process.
• Escalate issues impacting production cycle dependencies and deadlines.

Responsibilities

The responsibilities include but are not limited to:

Build, QA, and deploy multiple email campaigns per week for various newsletters:

• Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
• Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
• Follow quality assurance plans and protocol to ensure flawless execution and deployment.
• Implement deliverability and email rendering best practices.

Maintain subscriber data, imports, and segmentation using a combination of tools and databases:

• Configure and maintain lists and data extensions.
• Configure and maintain queries and filters.
• Configure and maintain automations.

Set up, configure, and manage marketing automation campaigns. Manage internal audience cross promotion using newsletter ads, onsite tools etc. Build web-based audience sign-up and marketing pages using web CMS, update and manage internal newsletter and account pages. Other duties as assigned.

Required Qualifications

Bachelors degree from an accredited college or university with at least three years of related experience OR Associates degree from an accredited college or university with at least five years of related experience

Preferred Qualifications

Preferred Educational Qualifications Bachelor's degree from an accredited college or university.
Preferred Experience Proficient with CRM, ERP systems (e.g. Salesforce -Marketing Cloud, SLATE, Banner, Axiom)

Knowledge, Skills, & Abilities

ABILITIES

• Capacity to multitask efficiently, especially when managing significant volumes of data entry or system updates over extended periods.
• Ability to troubleshoot issues, recommend CRM improvements, and support continuous process optimization aligned with institutional priorities.

KNOWLEDGE

• Strong working knowledge of Board of Regents and University policies and procedures...
• In-depth understanding of relational databases, data structures, and data integration tools...
• Demonstrated experience and understanding of the higher education environment...

SKILLS

• Exceptionally detail-oriented...
• Skilled in managing competing priorities...
• Capable of collaborating within cross-functional teams...

Shift/Salary/Benefits

Shift: Days/M-F (work outside of normal business hours will likely be required...)
Pay Band: B10
Salary Range: $52,500/annually - $65,000/annually
Salary to be commensurate with qualifications...
Recruitment Period: 6/24/25 - Until Filled

Augusta University offers a variety of benefits...

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review...