"Business Systems Coordinator"

Job Summary

The Business Systems Coordinator serves as a functional expert for our CRM system, and configures and executes email campaigns for multiple AU units under the authority of the EVP. This position acts as a subject matter expert on email campaign operations - to distribute, create, communicate, and apply best practices and learnings to continually improve results.

The majority of the Business Systems Coordinator's day involves the successful planning, configuration, editing, quality assurance (QA), and deployment of, and reporting on contacts, accounts, constituent groups and email and text messaging campaigns. The coordinator is a multitasking self-starter with strong technical email production, project management, analytical, and communication skills.

The coordinator works with a broad group of individuals, including stakeholder relationship managers, writers, project managers, digital marketers, creative designers, outreach teams, and analysts.

On a routine basis, this position is expected to:

• Demonstrate exceptional customer service and collegiality.
• Execute a high-volume, high-quality workload in a fast-paced, dynamic, and creative environment.
• Suggest operational and workflow improvements to constantly improve in house production process.
• Escalate issues impacting production cycle dependencies and deadlines.

Responsibilities

The responsibilities include but are not limited to:

Build, QA, and deploy multiple email campaigns per week for various newsletters:

• Work with stakeholders to compile relevant content and assets while managing expectations and production schedules.
• Implement testing strategies, such as A/B testing, to optimize campaigns and programs.
• Follow quality assurance plans and protocol to ensure flawless execution and deployment.
• Implement deliverability and email rendering best practices.

Maintain subscriber data, imports, and segmentation using a combination of tools and databases:

• Configure and maintain lists and data extensions.
• Configure and maintain queries and filters.
• Configure and maintain automations.

Set up, configure, and manage marketing automation campaigns.

Manage internal audience cross promotion using newsletter ads, onsite tools etc.

Build web-based audience sign-up and marketing pages using web CMS, update and manage internal newsletter and account pages.

Other duties as assigned.

Required Qualifications

Bachelors degree from an accredited college or university with at least three years of related experience OR Associates degree from an accredited college or university with at least five years of related experience

Preferred Qualifications

Preferred Educational Qualifications: Bachelor's degree from an accredited college or university.

Preferred Experience: Proficient with CRM, ERP systems (e.g. Salesforce -Marketing Cloud, SLATE, Banner, Axiom)

Knowledge, Skills, & Abilities

ABILITIES: Capacity to multitask efficiently, especially when managing significant volumes of data entry or system updates over extended periods. Ability to troubleshoot issues, recommend CRM improvements, and support continuous process optimization aligned with institutional priorities.

KNOWLEDGE: Strong working knowledge of Board of Regents and University policies and procedures, with the ability to apply them appropriately to CRM operations and data governance. In-depth understanding of relational databases, data structures, and data integration tools used to support CRM platforms and institutional reporting needs. Demonstrated experience and understanding of the higher education environment, including academic, administrative, and student service functions.

SKILLS: Exceptionally detail-oriented, with a proven ability to ensure accuracy and consistency in data entry, reporting, and system configurations. Skilled in managing competing priorities, meeting deadlines, and adapting workflow based on the urgency and impact of tasks. Capable of collaborating within cross-functional teams, contributing to a cohesive work environment, and supporting shared goals.

Shift/Salary/Benefits

Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position)

Pay Band: B10

Salary Range: $52,500/annually - $65,000/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 6/24/25 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.