"CALS- Student Services Associate I- Office of Academics Programs (OAP)"

Student Services Associate I

The Opportunity

As an individual contributor you will model and support a culture of inclusion, belonging, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

The E3 (Engaged, Experiential, and Entrepreneurial) Development & Registrar Associate will support both the College Registrar and the CALS Career/E3 teams, reporting to the Assistant Registrar for Curriculum Management and collaborating closely with the E3 (career development) staff. In this innovative role, the incumbent will prioritize registrar functions while managing experiential learning in support of career-related engagement for students. The position helps CALS meet its commitments as an Engaged College (including grant-funded community engagement initiatives) by integrating career development efforts into experiential learning, study abroad, and undergraduate research. This role will ensure the experiences are captured in our degree tracking system to meet the new CALS graduation requirement. The E3 Development & Registrar Associate will collaborate across CALS Student Services, attending curriculum committee meetings and working with faculty and advisors to ensure that academic and career requirements are accurately tracked and communicated.

The Registrar support tasks include maintaining academic records and registration processes, supporting the graduation clearance process, applying transfer and advanced credits to student records, and handling curriculum data and policy questions. The E3 Development Associate tasks involve administering and verifying Engaged, Experiential, and Entrepreneurial (E3) graduation milestone applications, overseeing course-based and non-course experiential learning opportunities, and processing study abroad course credit. Exceptional interpersonal and communication skills are required to serve as a liaison between students, faculty, and staff in both domains. Key attributes for success include in-depth knowledge of academic policies and curriculum, attention to detail, and a proactive approach to improving student outcomes.

The E3 Development & Registrar Associate will collaborate with the Career & E3 Development Associate with study abroad support for students to develop valuable skills valued by employers while abroad. This support includes--but is not limited to--answering general student questions, reviewing study abroad course approval forms, maintaining an updated course approval database, ensuring official transcripts are posted accurately to the student record, and consulting on study abroad course exceptions for Stellic (degree tracking tool).

Another facet of this role will include Academic and Facilities Scheduling. This requires a detail-oriented and collaborative individual to manage classroom and exam scheduling for CALS using the university's scheduling tool, 25Live. This role involves coordinating with course coordinators and central scheduling staff to resolve space conflicts, ensure policy compliance, and support effective use of scheduling systems. The position also coordinates nonacademic event scheduling and serves as a key liaison for facilities-related updates.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

This is a full-time position at 100% FTE. This is a one-year term appointment that is contingent upon available work, funding, and performance; renewable for up to 3-years.

Relocation assistance will not be provided for this position.

What We Need

• Bachelor's Degree and up to 2 years of experience in higher education student services with an in-depth understanding of student records.
• Proven ability to work independently with minimal supervision while supporting the efforts of an overall team.
• Strong leadership skills and initiative; ability to work independently and collaboratively.
• Understanding of FERPA and other applicable laws and regulations; ability to interpret, apply, and provide guidance on policies.
• Meticulous attention to detail.
• Accurate, organized, and well-spoken, with experience that demonstrates sound judgment, creativity, management, diplomacy, problem-solving skills, and resilience.
• Honesty, integrity, and maintaining a high degree of confidentiality.
• Outstanding written communication, verbal communication, and interpersonal skills; the ability to establish and maintain collaborative relationships with various stakeholders throughout the institution.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and well-being.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Bachelor's Degree.
• Experience working in a registrar's office.
• Software knowledge: Stellic, Microsoft Office, Excel, Canva, Salesforce application, CourseLeaf CLSS.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Follow this link to learn more about the Total Rewards of Working at Cornell:

Visa sponsorship is not available for this position.

University Job Title: Student Svc Assoc I
Job Family: Student Services
Level: E
Pay Rate Type: Salary
Pay Range: $65,447.00 - $75,632.00