"Case Support Officer"

• Permanent/Continuing, full-time appointment
• Level 5: $84,002 - $94,998 + 17% Superannuation 

About the Area

The Legal, Assurance and Integrity Division provides a centralised and coordinated approach to complaints, investigations, wellbeing and safety across the University. The Complaints & Investigations Team operates under a hybrid model, managing disclosures, complaints and investigations in partnership with academic and professional units. The team plays a critical role in supporting fair, transparent and consistent processes that uphold the University’s commitment to integrity, accountability and high quality decision making.

About the Role

The Case Support Officer provides coordination and administrative support to the Complaints & Investigations Team, ensuring smooth operations and consistent, high quality service delivery. You will contribute to the management of Public Interest Disclosures (PIDs) and develop and maintain standard operating procedures, templates, FAQs and resources related to serious wrongdoing, complaints and admission appeals.

The role also involves producing reports for internal and external audiences, maintaining the University’s serious wrongdoing and complaints management websites, and developing and delivering training packages for staff. This position requires strong communication skills, excellent attention to detail and the ability to work with discretion and professionalism. It is well suited to someone who enjoys problem solving, working collaboratively and contributing to processes that support fairness, safety and integrity across the University.

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You’ll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.

For further information about this position, please contact Alison Attenborough, Senior Manager, Complaints on + 61 2 4221 3917 or abone@uow.edu.au.

Position Description

Closing Date: Sunday 22 March 2026, 11:55 PM.

Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

The University of Wollongong is committed to equality, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.

This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines. 

• Job Identification
• 6470
• Job Category
• Legal & Compliance
• Posting Date
• 03/06/2026, 07:47 AM
• Apply Before
• 03/22/2026, 08:55 PM
• Job Schedule
• Full time
• Locations
•  Northfields Ave, Wollongong, NSW, 2522, AU