"Chick-Fil-A Manager"

Chick-Fil-A Manager
Millersville University

Department: Dining and Catering Services
Nature of Position: Permanent, Full-time

Job Summary/Basic Function

About the position:
The Chick-fil-A Manager is the senior leader in the Chick-fil-A restaurant at Millersville University, responsible for driving operational excellence, cultivating team growth, delivering exceptional guest experiences, and ensuring financial performance. This role partners with the Director of University Dining and Catering Services and the university to cast vision, execute business strategies and uphold Chick-fil-A’s culture and standards.

Join Our Team at Millersville University!

Position Salary: $75,000-$77,000
Plus a generous benefits package designed to support your well-being and future:

• Comprehensive Health Coverage - Medical, dental, and vision insurance
• Group Life Insurance
• Retirement Plans - Choose from two excellent options
• Tuition Waiver - Invest in your education or your family’s
• Paid Time Off - Vacation, sick leave, and holidays to recharge
• Full Benefits Summary(PDF)

Why Millersville?

Nestled in beautiful Lancaster County, Pennsylvania, Millersville University is a proud member of Pennsylvania’s State System of Higher Education. We’re known for:

• Strong student-faculty connections
• 70+ undergraduate and 24 graduate programs
• A stunning campus and vibrant community
• Outstanding job placement for graduates

With over 66,000 alumni across the globe, our impact is far-reaching—and growing.

Our Mission & Values:

At Millersville, we live by our EPPIIC values of Exploration, Public Mission, Professionalism, Inclusion, Integrity, and Compassion.
We are deeply committed to Inclusive Excellence—creating a welcoming, supportive environment where everyone can thrive. We believe diversity is a strength, and we actively seek individuals who bring unique perspectives and experiences to our community.

Equal Opportunity for All:
Millersville University is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a workplace free from discrimination. Individuals from traditionally underrepresented groups are strongly encouraged to apply.

Duties and Responsibilities:

Operational Leadership & Execution

• Oversee all daily restaurant operations, ensuring standards of quality, service, sanitation, and safety are maintained.
• Lead the Winning Hearts Every Day (WHED) strategy in the operation: Operational Excellence, Craveable Food - make it safe and follow procedures. Fast and Accurate Service - be quick and confirm orders. Welcoming Environment - Keep it clean, safe, and refreshing. 2nd Mile Service: Personal - use names and share a warm welcome and a fond farewell. Proactive - Check in and anticipate needs. Generous - Surprise and delight with food, fun and more.
• Share the vision and expectations at all levels of the organization.
• Monitor and manage key performance indicators (KPIs) such as sales, labor, food cost, guest satisfaction (CEM), order accuracy, and speed of service.
• Maintain food safety, regulatory compliance, and health & safety standards consistently.
• Develop, refine, and enforce standard operating procedures (SOPs) to ensure consistent execution across shifts and departments.
• Address operational challenges proactively; drive continuous improvement initiatives.

Team Leadership & Development

• Lead, coach, mentor, and develop the leadership team (Assistant Manager, and Supervisors) to build bench strength.
• Drive culture of accountability, servant leadership, and personal growth.
• Oversee recruitment, hiring, onboarding, performance management, and succession planning.
• Facilitate regular training and development programs to enhance both skills and character in team members.

Guest Experience & Culture

• Champion hospitality, going the “2nd Mile,” with the mission to provide remarkable guest experiences.
• Monitor guest feedback, address service recovery issues, and implement improvements.
• Promote the Chick‑fil‑A brand and Millersville University, values, and culture internally and in the community.
• Serve as guardian of brand reputation: ensure cleanliness, facility maintenance, and brand standards.

Financial & Business Stewardship

• Analyze financials (P&L, variance reports) and implement strategies to improve profitability and cost control to be within budget.
• Optimize labor scheduling, inventory management, waste reduction, and supply chain efficiency.
• Oversee vendor relationships, and facility maintenance.

Strategic Planning & Execution

• Work with Director of University Dining and Catering Services to set long-term goals, vision, and strategic initiatives.
• Execute marketing, community outreach, and local engagement efforts to drive traffic and brand loyalty.
• Identify growth opportunities, market trends, or innovations to keep the business competitive.
• Lead or participate in cross‑functional initiatives and continuous improvement efforts.

Required Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or a combination of education and relevant experience.
• Minimum of 5 years of proven leadership experience in a senior role within a high-volume QSR (Quick Service Restaurant) environment.
• Prior experience with Chick-fil-A systems or comparable restaurant operations.
• Demonstrated success in operations management, team development, and achieving financial targets.
• Experience managing a budget, forecasting, and financial analysis.
• Strong strategic thinking, decision-making, and execution skills.
• Excellent leadership and team management abilities.
• ServSafe Certification (current and valid).
• Experience enforcing policies and procedures regulated by federal, state, or local authorities.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Demonstrated commitment to inclusive practices and experience working with diverse student populations.
• Valid driver’s license.
• Successful interview.
• Successful completion of three required background checks.

Preferred Qualifications

• Minimum of 5 years of proven leadership experience in a senior role within a high-volume Quick Service Restaurant (QSR) environment on a college campus or in another non-traditional restaurant setting.
• Experience managing a unionized workforce.
• Prior professional work experience in higher education.
• Bi-Lingual.

Job Description

Essential Functions
Please Note: These duties are to be performed with or without an accommodation. We are committed to providing reasonable accommodations in accordance with Americans with Disabilities Act (ADA).

• Ability to stand for long periods of time.
• Must be able to lift/pull/push up to 25 pounds.
• Dexterity of hands and fingers to operate a computer keyboard and mouse, as well as handling kitchen equipment for inspections and demonstration.
• Visual and Auditory skills, ability to read and interpret documents, menus, and financial reports and effective communication skills to listen and respond to staff, customers, and stakeholders.
• Ability to work in-person on campus.

To apply, please visit: https://jobs.millersville.edu/postings/14195