Classroom Technology and Media Coordinator 1

The Academic Technology Specialist provides audio-visual support services to students, faculty, and staff in support of University classes and events in academic spaces.

Responsibilities Include:

• Classroom technology support in an assigned zone
• AV equipment maintenance including tier-1 troubleshooting and documentation
• AV equipment set-up/breakdown and operation in support of events in academic and large venue spaces.
• Have the ability to work a flexible schedule Monday-Friday and occasional weekends.

Preferred Skills:

• Experience working with Q-SYS

Principal Responsibilities

1. Consults with faculty to assess their classroom and instructional technology needs.
2. Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms.
3. Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment.
4. Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote).
5. Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider.
6. Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms.
7. Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services.
8. Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers.
9. Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases.
10. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair.
11. Oversees student assistants and coordinate work assignments.

Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Job Category
Administrative Support

Time Type
Full time

Location
212 York Street, New Haven, Connecticut