Classroom Technology Support Associate

Description of Work

At the University of Nebraska's College of Engineering, our mission is to train the next generation engineering workforce and solve problems of global importance. We're one college in two cities (Lincoln and Omaha) on three campuses. This position is located on the Scott Campus in Omaha, NE.

As the Classroom Technology Support Associate, you will:

• Assist the Learning Spaces Project Manager with the development, planning, implementation and advocacy of collaboration services and distance education in the College of Engineering
• Provide troubleshooting of technical equipment
• Train and supervise student technicians to provide first-line support of staff and faculty meeting in collaborative spaces and teaching in distance learning classrooms
• Serve as an escalation point for student technicians
• Be responsible for documentation of support calls, maintenance, and utilization record
• Assist in the installation of audio-visual and collaborative technologies
• Research and recommend hardware and software to improve the College's collaborative technologies
• Provide input on strategic directions to further distance education within the College

Note: Sponsorship will not be offered for this position.

About Us

At the University of Nebraska–Lincoln, we're proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn't just a workplace; it's a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you'll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Retirement plans with university match

Learn more about working at UNL: https://go.unl.edu/aboutus

Minimum Required Qualifications

• Associate's degree in information technology, computer science, or related field plus two (2) years of experience providing IT support or related work. Equivalent education/experience considered.
• Experience with both Windows and Mac operating systems.
• Ability to install, troubleshoot, and repair computer hardware and software including audiovisual and collaborative technologies.
• Strong track record of providing excellent customer service.
• Strong communication, documentation, and technical skills.
• Ability to learn administration of multiple college IT systems and the ability to train others in their use.

Preferred Qualifications

The following qualifications are preferred but not required:

• Bachelor's degree in information technology, computer science, or related field.
• Certified Technology Specialist (CTS) or similar certification.
• Experience with system maintenance, documentation, and schematic drawings.
• Experience with training, instructional design, and/or project management.