Learning Technologist, Lead

Position Overview

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as a Learning Technologist, Lead. Under the supervision of the Manager, Instructional Design and Training, the Learning Technologist, Lead supports the effective use of classroom and academic technologies by faculty and academic staff through a combination of training, consultation, communication, and hands-on support. This role serves as a primary point of contact for faculty engagement related to learning technologies, classroom tools, and instructional support initiatives.

The Learning Technologist, Lead assists with the implementation, testing, adoption, and continuous improvement of academic technology tools, translating technical processes into clear, accessible guidance for non-technical audiences. Responsibilities include planning and leading training sessions and faculty workshops, and creating clear, audience-appropriate communications related to technology use, service updates, and instructional initiatives. This role also works collaboratively with central IT, campus partners, vendors, and academic leadership to anticipate classroom technology needs, respond to faculty inquiries, and support institution-wide adoption efforts. In addition, the employee in this position conducts user testing, interviews faculty to inform research and communications efforts, and prepares reports and summaries for departmental leadership and university administration. The Learning Technologist, Lead is expected to exercise sound judgment, work independently on complex tasks, and remain current with trends and best practices in academic technology and higher education. The ideal candidate is proactive, provides excellent customer service, and has experience with facilitating workshops and meetings, and managing learning tools such as Zoom.

NOTE: This role requires on-site work. Remote or hybrid work options are not available.

Key Responsibilities

Training, Faculty Support and Engagement

• Plan, coordinate, and manage training and workshop schedules related to academic and classroom technologies.
• Lead faculty-facing workshops, demonstrations, consultations, and training sessions (scheduled and ad hoc).
• Respond to faculty inquiries, anticipate instructional and classroom technology needs, and provide timely, practical guidance that supports effective teaching and learning.

Communication and Instructional Resources

• Develop and deliver clear, well-organized communications related to learning technologies, service updates, training opportunities, and instructional initiatives.
• Tailor messaging for diverse audiences, including faculty, staff, students, and university leadership.
• Create and maintain user-focused documentation, guides, job aids, and training materials that explain technical processes in plain, accessible language.

Academic Technology Implementation and Support

• Assist with the evaluation, testing, implementation, and ongoing support of new and existing academic technology tools and classroom systems.
• Support pilot programs and university-wide adoption efforts, ensuring tools are usable, well-documented, and aligned with instructional needs.
• Translate technical functionality into practical use cases for instructional contexts.

Research, User Testing and Continuous Improvement

• Conduct user testing of classroom and academic technologies to evaluate usability, effectiveness, and support readiness.
• Interview faculty and stakeholders to gather feedback, inform service improvements, and support research and communication initiatives.
• Identify trends, service gaps, and opportunities for improvement, and recommend solutions that enhance the teaching and learning experience.

Reporting, Partnerships and Institutional Collaboration

• Prepare reports, summaries, and recommendations for departmental leadership and university administration related to technology usage, training outcomes, adoption efforts, and support needs.
• Serve as a collaborative partner with central IT, instructional support teams, vendors, and campus committees to coordinate efforts, support operational readiness, and ensure consistent service delivery.

Professional Development and Industry Awareness

• Remain current on emerging trends, tools, and best practices in academic technology, instructional support, and higher education.
• Share relevant insights with colleagues and leadership to support planning, implementation, and continuous service improvement.