Client AV Technologist l

The Client AV Technologist l is responsible for providing operational support and consulting for audio-visual technologies used by Tuck School students, faculty, and staff. This role emphasizes proactive service, continuous improvement, and effective collaboration to bridge the gap between AV technology and the Tuck community.

AUDIO VISUAL AND TECHNOLOGY SUPPORT:

• Provide core support for AV systems, computers, devices, and software.
• Act as a Subject Matter Expert for one or more AV-related technologies, guiding best practices and innovation in this area.
• Enhance classroom and event technology experiences by fine-tuning audio, optimizing visual displays, and tailoring configurations to meet client needs.
• Responsible for performing basic video editing tasks, such as trimming footage, applying simple transitions, and ensuring audio clarity for project needs.
• Utilize AI, scripts, and automation to streamline AV tools and improve support delivery.
• Deliver outstanding client service through direct support interactions with Tuck community members.
• Document technical issues, solutions, and knowledge to contribute to Tuck IT's knowledge base.

Percentage Of Time: 70%

PROJECT PARTICIPATION AND COLLABORATION:

• Participates in testing, development, communication, and implementation of AV team projects.
• Identifies areas for improvement in AV team processes and participates in process improvement initiatives.
• Collaborate with colleagues across the Tuck IT team to share knowledge, build relationships, and achieve shared objectives.

Percentage Of Time: 15%

TRAINING AND DEVELOPMENT:

• Work closely with team members to identify and pursue training opportunities to deepen expertise in both established and emerging AV technologies.
• Engage in independent learning to maintain and expand subject matter expertise, contributing to the team's overall knowledge and capability.

Percentage Of Time: 15%