Client AV Technologist ll

Position Purpose

The Client AV Technologist II provides advanced, specialized support and consulting for audio-visual technologies used by Tuck School students, faculty, and staff. Building upon core AV and client technology expertise, this role focuses on the proactive administration, enhancement, and development of key technologies and services. The Client AV Technologist II drives continuous improvement initiatives, fosters collaboration across departments, and plays a pivotal role in advancing Tuck's AV technology landscape to support dynamic learning, teaching, and operational needs within the Tuck community.

Required Qualifications - Education and Yrs Exp

Associates plus 3+ years' experience or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Relevant certifications such as CTS (Certified Technology Specialist), Creston, Extron, Dante Level 2 etc.
• Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices. Must be adaptable, embrace change, and implement new solutions efficiently.
• Advanced experience supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups utilizing video conferencing solutions, Mac OS and Windows OS environments, and a variety of collaboration tools.
• Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, etc.
• Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
• Effective verbal and written communication skills.
• Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
• Demonstrated teamwork skills and ability to work collaboratively.
• Self-motivated and capable of working independently with limited supervision.

Preferred Qualifications

• Bachelor's degree and at least 3 years of relevant work experience, or an equivalent combination of education and experience.
• Experience working in an Academic environment.
• Experience using IT service management software.
• Familiarity with endpoint management concepts and tools.

TECHNOLOGY SUPPORT

• Provide advanced support for AV systems, computers, devices, and software.
• Act as a Subject Matter Expert for two or more AV-related technologies, guiding best practices and innovation in this area.
• Collaborate with AV Engineering to assist in RCA (route cause analysis) and solutions to system issues or optimization efforts.
• Enhance classroom and event technology experiences by fine-tuning audio, optimizing visual displays, and tailoring configurations to meet client needs.
• Accountable for delivering intermediate video edits, including multi-layer compositions, color corrections, and syncing audio to enhance the quality and engagement of deliverables.
• Utilize AI, scripts, and automation to streamline AV tools and improve support delivery.
• Deliver outstanding client service through direct support interactions with Tuck community members.
• Document technical issues, solutions, and knowledge to contribute to Tuck IT's knowledge base.

Percentage Of Time: 65%

PROJECT MANAGEMENT AND COLLABORATION

• Leads and implements AV team process improvement initiatives.
• Identifies, leads, and manages AV Team projects.
• Collaborates with colleagues across the Tuck IT team to share knowledge, build relationships, and achieve shared objectives.

Percentage Of Time: 20%

TRAINING AND DEVELOPMENT

• Proactively identify and pursue advanced training opportunities, fostering expertise in both foundational and cutting-edge AV technologies that elevate the Tuck School's technology offerings.
• Engage in ongoing independent learning to stay at the forefront of AV innovations and subject matter expertise, contributing strategic insights and specialized knowledge to strengthen the team's capabilities and support Tuck's evolving needs.
• Provide guidance and mentorship to colleagues, sharing knowledge and best practices to elevate team expertise and foster a collaborative learning environment within Tuck IT.

Percentage Of Time: 15%