"Clinic Coordinator (Program Assistant I)"

Clinic Coordinator (Program Assistant I)

University of Colorado Anschutz Medical Campus

Department: Department of Dental Clinic Comprehensive Care

Position #: 00683854 - Requisition: #38438

Job Summary:

The University of Colorado, School of Dental Medicine (SDM) is hiring a full-time Clinic Coordinator to support the Undergraduate Dental Program/International Student Program (ISP) in the day-to-day clinical operations of a Comprehensive Care group. We are seeking individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

Key Responsibilities:

• Coordinate and monitor the undergraduate student's daily schedule for patient health care
• Establish and monitor record keeping system for tracking timely treatment of patients
• Monitor the clinical progress of the students using various reporting systems
• Ensure adequate clinical experience for students before graduation
• Fill in for other positions within the department (e.g., front desk, screenings, etc)
• Orient and train new undergraduate dental students in clinic operations (e.g., utilization of clinic support operations and program administrative support)
• Assign patients according to student's education/required needs as determined by faculty
• Assist faculty in the education and training of dental student's in becoming successful practitioners by effectively managing their clinic time
• Attain productive patient relations
• Collaborate with the School of Dental Medicine Payment Office to monitor patient accounts by reviewing account histories
• Assure compliance of patient financial obligation
• Work with the payment office to facilitate corrections as needed
• Create forms and files to track students' clinical academic progress
• Oversee patient grievance process by independently solving problems and taking action as needed by way of personal interactions, telephone contacts and written correspondence with patients.

Work Location: Onsite - this role is expected to work onsite and is located in Aurora, Colorado.

Why Join Us: We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including: Medical: Multiple plan options; Dental: Multiple plan options; Additional Insurance: Disability, Life, Vision; Retirement 401(a) Plan: Employer contributes 10% of your gross pay; Paid Time Off: Accruals over the year; Vacation Days: 22/year (maximum accrual 352 hours); Sick Days: 15/year (unlimited maximum accrual); Holiday Days: 10/year; Tuition Benefit: Employees have access to this benefit on all CU campuses; ECO Pass: Reduced rate RTD Bus and light rail service. There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications: Four years of general clerical experience, that includes demonstrated of experience working in a medical/dental environment. College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis but not for the experience working in a medical/dental environment. Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application. Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications: Experience working with faculty, staff, and students in a higher education environment; Bilingual in English and Spanish.

Knowledge, Skills, and Abilities: Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, designing forms, and other office procedures and terminology; Knowledge of principles and processes for providing customer and personal services; Knowledge of electronic health record system; Knowledge of teleconferencing software (i.e. Zoom); Ability to efficiently organize, multi-task, and prioritize duties and tasks; Ability to work in a fast-paced, high volume environment; Excellent verbal and written communications skills; Excellent interpersonal skills; Proficient computer skills; Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines; Ability to handle sensitive matters that require discretion and confidentiality.

Anticipated Pay Range: The starting salary range (or hiring range) for this position has been established as (minimum - 40th posting max) $4,450- $5,517.58 per month ($53,400- $66,211 per year). This position is eligible for overtime compensation.