Clinic Receptionist

Position Summary

The clinic receptionist will assist with the day-to-day needs of the University of Detroit Mercy Eye Institute’s clinical functioning.

Essential Duties and Responsibilities

• Performs all duties of a Clinic receptionist including, but not limited to, answering telephones, patient check-in, patient check-out, collecting patient demographic and insurance information, insurance verification, payment collection, posting charges/payments to EMR, daily deposit balancing, and preparing daily bank deposits.
• Participates in clinical Risk Management, Quality Assurance, Compliance, and Patient Safety/Infection Control Programs.
• Patient appointment management which includes scheduling, confirmation of appointments, triaging incoming calls, and management of missed appointments.
• Assists interns and faculty with insurance and payment related questions.
• Assists interns and faculty with billing, coding, and posting charges to EHR.
• Ensures the front desk and waiting room area are clean and presentable.
• Communicates effectively with patients, solving concerns politely, promptly and effectively.
• Communicates effectively and professionally with all faculty, students, and staff members.
• Assists with all aspects of clinic functions including optical and technician duties when needed.
• Other duties as assigned or as needs arise relating to the effective implementation of the clinical program.

Minimum Qualifications

Education – A High School Diploma or GED.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping.

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

TBD

Employee Benefits

At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:

• Medical -
  o Three health plans to choose from with a large national provider network
• Dental -
  o Option to purchase additional dental plan through Sun Life
  Dental Care is available at the School of Dentistry to the employee, the employee's spouse or legally domiciled adult and dependents (dependents shall be as defined for Internal Revenue Service purposes).
  The fee for such services shall be waived for the employee, the employee's spouse or legally domiciled adult and dependents, up to a cap of $3,000 per individual per calendar year. Beyond the $3,000 cap amount, employees will be responsible to pay 25% of any remaining fees for the balance of that year.
• Vision -
  o Option to purchase additional vision plan through Heritage
  Vision benefits available at Detroit Mercy Eye Institute
  $35 Comprehensive Eye Exam
  Contact Lens Exam starting at $70
  50% off Optical Frames
  25% off Sun Frames
  30% off Prescription Lenses
  20% off Prescription Contact Lenses
  *Cannot be combined with insurance*
• Health Savings Account and Flexible Spending Account options
• Employee Assistance Program -
  o Provided to everyone in your household
• Short-Term and Long-Term Disability
• Life and AD&D -
  o One times base salary up to a hundred thousand dollars
• Option to purchase additional life insurance, accident insurance, and/or critical illness insurance
• Tuition Remission Benefit for you, your spouse, and children
• Retirement Plan -
  Employees have a choice of the following:
  Employees who contribute 3% shall receive an Employer contribution of 6%, employees who contribute 4% in the plan shall receive an Employer contribution of 8%.