Job Description

Primary Purpose:

Under the general supervision of the clinic director in endodontic department, performs various duties related to patient and financial management for the Advanced Education Program in Endodontology.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways sociocultural forces related to race, gender, ability, sexuality, socioeconomic status, etc. impede or propel students, faculty, and staff.

Essential Functions:

• Answer telephones, greet patients, respond to inquiries, schedule and confirm patient appointments.
• Perform duties related to patient intake; prepare and input patient information and acquire insurance information; verify patient accountability for completeness and accuracy.
• Contact patients by letter or telephone regarding insurance coverage, claims, or account balance.
• Act as patient care coordinator for specialty clinics including setting up patient contracts and financial approvals according to established procedures.
• Resolve patient dissatisfaction or concerns; refer patient to appropriate individual as necessary.
• Manage scheduling of follow-up and case recalls for endodontic residency patients.
• Assist in developing relationships with referring dentists and referring dental organizations.
• Assist in tracking outcomes data for accreditation.
• Schedule and confirm endodontic resident rotations in extramural clinics (i.e., La Clinica).
• Perform chairside dental assisting duties in the Advanced Endodontic Clinic including taking CBCT’s and four-handed dentistry as necessary or requested.
• Set up and maintain updates of the Faculty schedule, the residents rotation and the RDA's schedule too.
• Maintaining inventory of dental instruments and processing purchase orders.
• Perform all other duties as assigned by the clinic director in endodontic department.

Minimum Qualifications:

Knowledge of:

• Dental terminology and treatments.
• Dental insurance procedures.
• Insurance billing procedures.
• Accounts receivable principles.
• Basic knowledge of Microsoft Word, Excel, and e-mail systems.
• Electronic health records/financial management system software.
• Chairside dental assisting.
• Sterilization and infection control procedures.
• Emergency procedures including CPR.

Ability to:

• Communicate effectively and professionally with all constituencies.
• Effectively utilize clinic management system to enter and manage patient information.
• Explain financial obligations for dental procedures as necessary.
• Resolve patient concerns regarding billing and financial obligations.
• Compose professional correspondence.
• Pay close attention to detail.
• Work independently or as part of a team.
• Work in fast paced environment and maintain professional composure and demeanor.
• Manage multiple priorities and projects simultaneously.

Experience:

Minimum of three years of experience in a group practice or dental school clinic setting.

Education:

High school diploma or equivalent.

Current RDA license.

Current California x-ray license.

Current CPR certification

Working Conditions:

Position is full-time, five (5) days per week, thirty seven and one-half (37.5) hours per week, Monday-Friday.

Occupational exposure to bloodborne pathogens may reasonably be anticipated. Personal protective equipment will be provided to reduce or eliminate exposure to routine or limited infectious agents.

Preferred Qualifications:

Bilingual skills highly desirable.

Other:

Experience and sensitivity in working with people of diverse backgrounds and cultures.

Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.

Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work performed is frequently general office/administrative with frequent use of computer keyboard, mouse and telephone; requires sitting majority of the working day.

Occasional standing, walking, and bending/stooping.

Occasional chairside assisting to include reaching and handling of dental instruments.

Hiring Range:

33.26 per hour

Background Check Statement:

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

To apply, visit https://pacific.peopleadmin.com/postings/30787

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.