Cluster Support Officer

Cluster Support Officer

time type

Full time

job requisition id

JR47035

Overview:

Full-time, Fixed Term position until October 2027

Salary Level HEW 5 + 17% Superannuation

Based at the Melbourne CBD campus

About the role

Are you highly organised, great with people, and experienced in providing administrative support?

We’re looking for a Cluster Support Officer to join our team in the College of Vocational Education (CoVE).

This is a varied and dynamic administrative role, supporting educators and program teams to deliver great student outcomes.

As a Cluster Support Officer, you’ll work closely with Program Managers and Coordinators to provide day-to-day admin support, help coordinate projects, and keep things running smoothly. You’ll also play a role in improving processes, enhancing the student experience, and supporting effective use of funding.

The role sits within an embedded support model and reports to the Operations Coordinator, with a strong connection to the cluster's leadership. It offers a mix of business-as-usual administration and project-based tasks that align with the College’s operational needs.

We’re looking for someone with excellent attention to detail, strong problem-solving skills, and a proactive, collaborative approach. You’ll be adaptable, organised, and able to manage competing priorities in a fast-paced education environment.

To be successful in this position, you will have:

Demonstrated experience in providing high-quality administrative and customer service support within a complex organisational environment, including managing queries and supporting the implementation of processes across multiple priorities.

Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.

Excellent organisational and planning skills, with the ability to manage competing priorities, maintain strong attention to detail, and deliver high-quality outcomes within tight timeframes.

Strong written and verbal communication skills, including the ability to apply communications templates to prepare clear and accurate correspondence and documentation for a variety of audiences.

Demonstrated flexibility, initiative, and adaptability, with the ability to work independently under broad direction and collaboratively within a dynamic team environment.

Demonstrated ability to support the implementation of operational processes and contribute to process improvements, with a focus on enhancing efficiency, data accuracy, and student and operational outcomes.

Proven ability to use information and communication technologies effectively, including Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and Teams and relevant data systems, with a high level of accuracy and attention to detail.

Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children and a National Police Check.

About the College

The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.  

Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:  

lead in practice-based learning 

empower learners for the future of work 

engage industry and community at scale 

grow for impact and influence 

The College of VE is delivering impact through transformation that creates long-term change.  

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Mykayla McCartin via email mykayla.mccartin@rmit.edu.au

Please do not submit your application via email.

Position Description - Cluster Support Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

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Applications Close:

3 May 2026 11.59 pm