Service Delivery Support Officer

Service Delivery Support Officer

time type

Full time

job requisition id

JR47301

Overview:

​​Full-time​, ​Continuing position​  

Salary Level HEW 5 + 17% Superannuation 

Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​ 

About the role 

The Service Delivery Support Officer provides high‑quality reception and administrative support to well-being and student success services, including but not limited to Equitable Learning Services, Career Connect and the Counselling & Psychological Services.  

The role is responsible for the effective administration of student‑facing services in a high‑volume, and sometimes complex, environment.  As a key first point of contact, you will manage check‑ins, incoming phone calls and enquiries, triage service requests, and make sound judgements regarding appropriate referral pathways and next steps, in line with established procedures.  The position encompasses the coordination of student appointments, including rescheduling and appointment release, room management, workshop and event coordination, and other day administration as required to ensure the smooth delivery of services.  

The position requires strong administrative capability, attention to detail and the ability to confidently manage competing priorities while remaining professional, calm and responsive. Employing a practical and student‑focused approach to service delivery, role models are efficient, empathic, and effective support for students.  

By contributing to efficient operations and identifying opportunities for continuous improvement, the Service Delivery Support Officer plays an important role in supporting the delivery of accessible, timely and student‑centered wellbeing services. 

To be successful in this position, you will have:  

Passion and motivation to deliver high-quality administrative support and customer service. 

A high level of emotional intelligence, with proven ability to build and maintain effective  

working relationships who as a flexible and adaptive team member, is committed to achieving  

team goals. 

The ability to learn quickly, relish problem-solving, be adaptable and accurately use and apply, new systems and procedures. 

Experience in providing high-level administrative support in a large and/or complex organisation, working with accuracy and attention to detail. 

Resilience and the ability to work effectively under pressure, managing tasks and competing priorities in a busy environment. 

Adapts easily to shifting tasks, service channels, and locations as demand requires. 

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check. 

About the ​Portfolio​ 

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce.   

We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.   

Our objectives are to:   

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience   

• Deliver impactful, connected service, care and development opportunities at scale, and to   

• Engage, empower and value each other so that together we can make a difference.   

We welcome a diversity of perspectives and are inclusive in our approach to work. We are aligned in our  passion for having a collective and positive impact on the student experience at RMIT.

Our team is  comprised of talented and motivated people from a range of professional disciplines and backgrounds, at various stages of their careers and including RMIT students.   

We are a values-led organisation and we value imagination, agility, passion, inclusion, courage and impact.   

The Group is led by the Executive Director Students. 

To Apply  

Please submit your CV and covering letter addressing ​your suitability​ for this position by clicking on the ‘Apply’ link at the top of this page.  

For further information about this position, please see the Position Description hyperlinked below or contact Mykayla via Mykayla.mccartin@rmit.edu.au  

Please do not submit your application via email.    

Position description -  Service Delivery Support Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.  

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Applications Close:

4 May 2026 11.59 pm