"Communications And Outreach Assistant"

Job Description

About Brown: Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world.

Brown University offers a flexible work/life balance; summer hours, winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more. To learn about Brown University's benefits, visit the University Human Resources web page here.

About the Opportunity:

The mission of Brown University is to serve the community, the nation and the world by discovering, communicating and preserving knowledge and understanding in a spirit of free inquiry, and by educating and preparing students to discharge the offices of life with usefulness and reputation. The Office of College Admission supports this mission through the recruitment, selection, and enrollment of students that will embrace the rigorous yet flexible Open Curriculum and challenge each other intellectually while fostering a community centered around kindness and questioning.

The Office of College Admission thinks about how an applicants' unique talents, accomplishments, energy, curiosity, perspective and identity might weave into the ever-changing tapestry that is Brown University. Grades, standardized test scores, essays, recommendations, independent work, the quality of the secondary school program and achievements outside the classroom are among the factors used to evaluate this promise, but no one of these measures is considered determinative.

Responsibilities:

The Communications and Outreach Assistant is the co-lead for triaging all inbound phone calls (11,000+ per year) and the co-lead of triaging all emails received through the Slate CRM Inbox (60,000+ per year). The Assistant is a full-time position that supports the strategic initiatives of the Office of College Admission to achieve its enrollment goals. This role requires managing a large volume of inquiries, managing sensitive material, attention to detail, adherence to deadlines, and exceptional customer service. This position also requires that the candidate work from the Admission Welcome Center front desk on a weekly basis. This aspect of the position includes greeting visitors, working in conjunction with student staff, checking visitors in for tours, and providing a welcoming experience for all visitors to our campus.

The position is responsible for using judgment to answer all inquiries in a thorough and timely manner, knowing when to connect inquiries with more in-depth knowledge. The incumbent will possess a strong collaborative nature as they will be required to provide assistance and support for both inbound communication, the campus visit experience, and operations.

The position also provides general clerical support for department operation and communications teams during specific times of the application season.

Qualifications:

Education and Experience

• Associates degree and 2+ years of related experience or a Bachelor's Degree required or equivalent combination of education and experience.
• Experience in customer service or similar experience preferred.
• Experience in a University setting is preferred.

Job Competencies

• Excellent communication skills
• Excellent analytical skills
• Customer-focused, customer service oriented
• Excellent attention to detail
• Works independently and uses judgment and discretion
• Ability to be flexible in a consistently shifting environment with tight deadlines and high volume activity
• Excellent administrative and organization skills
• Initiative and ability to work independently and as a member of a team
• Ability to multitask and prioritize workload

Salary Grade: 7

Additional Information:

All offers of employment are contingent upon successful completion of a background check.

Please include a cover letter and resume with your application.

Brown University cannot provide visa sponsorship for this position.

Benefits of Working at Brown:

Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date: 2025-07-16

Job Posting Title: Communications and Outreach Assistant

Department: College Admission

Grade: Grade 7

Worker Type: Employee

Worker Sub-Type: Regular

Time Type: Full time

Scheduled Weekly Hours: 37.5

Position Work Location: Hybrid Eligible

Statement on Equity, Diversity and Inclusion:

All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.