"Community Service Officer II (Phoenix, AZ) (Multiple Positions)"

Position Highlights

The University Police Department is seeking a Community Service Officer for the Phoenix area. Community Service Officers maintain security and safety of people and property on the University of Arizona Phoenix-metro area campuses by patrolling in marked department vehicles and enforcing University rules and regulations. Community Service Officers conduct directed as well as self-initiated patrol in order to detect and report suspicious and criminal activity to Dispatch and other field personnel.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Patrols campus on foot, bicycle or marked vehicle checking for fires, vandalism, suspicious activity or persons, and safety/fire hazards. Situations requiring additional assistance will be referred to police. Monitors camera footage for criminal activity and reports findings to police.
• Responds to emergency calls for service such as blue light phones, medical injuries and emergencies, minor theft reports, fires, and criminal damage.
• Completes police reports on minor incidents that do not involve felony investigations, including stolen property, found property, lost property, and criminal damage.
• Activity is driven by the occurrences during the designated shift. Any pertinent information will be shared via pass along briefing/email with other shifts.
• Greet, welcome, and provide exceptional customer service to all.
• Provide directions and other general informational needs.
• Perform door assists and other security related escorts on campus.
• Assist with special events.
• Lock and unlock doors upon request and according to schedules provide by Room and Course.
• Maintain secure storage of evidence and found property per department policy.
• Perform safety inspections at designated intervals and submit work orders for repair/replacement as needed.

Knowledge, Skills, and Abilities

• Ability to communicate effectively in both oral and written form.
• Skill in observing situations and detail oriented.
• Skill in talking to others to convey information effectively.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to exercise sound judgment in making critical decisions.
• Ability to process and handle confidential information with discretion.
• Ability to work rotating shifts/days off and work holidays.

Minimum Qualifications

• High School Diploma or equivalent learning attained through experience required (GED).
• Minimum of 3 years of relevant experience required. Department will consider any relevant volunteer, internship, or applicable experience as it relates towards the position.
• Successfully pass an in-depth background investigation to include passing a polygraph examination.
• Must be able to work rotating shifts, weekends, and holidays.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1

Work Calendar: Fiscal

Job Category: Protection and Safety

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $16.50 - $20.63

Compensation Type: hourly rate

Grade: 3

Career Stream and Level: OC2

Job Family: Police & Security

Job Function: Protection & Safety

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 3