"Dispatcher, Evening Shift"

Position Title

Dispatcher, Evening Shift

Employee Type

Regular

Office/Department

Public Safety

Work Environment

Loyola University Maryland Main Campus

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$19.36 - $24.21

Anticipated Start Date

06/10/2025

Position Duties

Provide for the safety and well being of university students, faculty, staff and property by supplementing the efforts of the campus police officers. Perform functions relating to emergency and routine radio and telephone communications. Document shift activity of campus police officers. Monitor the campus's alarm systems.

Essential Functions

• Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch campus police, local police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.
• Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, student schedule records and previous reports and provides pertinent data.
• Monitor several complex radio frequencies including campus police, transportation, facilities, event services and others. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Monitor local police radio for activity in the northern Baltimore area.
• Monitor campus alarm systems and direct officers' response to same. Notify local police and fire officials when necessary.
• Assist campus police officers' field efforts by accessing computerized campus information including the employee and student directories. Enter work orders for facilities maintenance, technology services and access control. Document actions of campus police officers, including building and patrol checks, safety transports and escorts, door assists and other police services.

Education Required

High school diploma or GED

Education Preferred

Associate's or vocational/technical school degree

Other Professional Licensures

Preferred Valid Driver's License

Work Experience

1 - 3 years

Describe Required Experience

1-3 years experience dispatching at a higher education institution or law enforcement, fire safety, EMS/EMT, or, security experience. Strong interpersonal and communication skills, a pleasant disposition and an ability to communicate with diplomacy and tact in sensitive situations. Ability to maintain confidential information. Ability to handle multiple simultaneous responsibilities. Work involves much personal contact with others inside and/or outside the University for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Ability maintain confidentiality. Ability to work holidays, weekends, during emergency conditions and additional shifts as required. Ability to think quickly and act with composure under emergency and stressful situations. Ability to communicate clearly and concisely via two way radio. Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.

Required Knowledge, Skills and Abilities

1-3 years experience dispatching at a higher education institution or law enforcement, fire safety, EMS/EMT, or, security experience. Strong interpersonal and communication skills, a pleasant disposition and an ability to communicate with diplomacy and tact in sensitive situations. Ability to maintain confidential information. Ability to handle multiple simultaneous responsibilities. Work involves much personal contact with others inside and/or outside the University for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Ability maintain confidentiality. Ability to work holidays, weekends, during emergency conditions and additional shifts as required. Ability to think quickly and act with composure under emergency and stressful situations. Ability to communicate clearly and concisely via two way radio. Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.

Physical/Environmental Demands

Specific physical requirements or environmental exposures.

Physical/Environmental Example

Public Safety Dispatchers perform shift duties at the Base Communications Center in the Facilities building. The base center experiences many audible alarms, spoken messages and loud sounds to alert officers to system status. The base center desk is equipped with five computer monitors to assist in monitoring all systems simultaneously. Public Safety Dispatchers use headsets for radio communications. This position works a schedule of 4 pm - 12 midnight and includes weekends. This position is designated as essential personnel. Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola's beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.