"Computer Helpdesk and Web Support Specialist"

Computer Helpdesk and Web Support Specialist

Salary: $25.41 - $31.79 Hourly

Job Type: Full-Time

Job Number: 25-068

Closing: 1/29/2026 11:59 PM Pacific

Location: Throughout Grossmont-Cuyamaca Community College District, CA

Division: District Wide

OVERVIEW & HIGHLIGHTS

The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The Incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support. Provides training, technical assistance and advice on web design to faculty and staff. Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented GCCCD team and become a part of this dedicated team in beautiful San Diego County!

This recruitment will establish an eligibility list valid for 6 months and will be used to fill current and future vacancies.

ABOUT THE GROSSMONT-CUYAMACA COMMUNITY COLLEGE DISTRICT:

As the largest institution of higher education in East County, the Grossmont-Cuyamaca Community College District has enhanced the quality of life in East County for over 65 years by providing top-notch, affordable education and workforce training. Our institutions offer a variety of convenient online and in-person classes, along with competitive degree and certificate programs. The District, which includes Grossmont College and Cuyamaca College, serves nearly 30,000 students annually, and awards over 6,000 degrees and certificates each year. The colleges are consistently ranked as top transfer institutions to SDSU, and lead the way in developing educational programs, classes, and services that meet the diverse needs of East County's student population.

WE OFFER GREAT BENEFITS:

Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible employees who are contracted for 20 (twenty) or more hours per week.

Benefits include:

• Retirement - CalPERS
• Holidays - 19 paid holidays per year
• Vacation - Starting at 10 days per year for 12 month employees, increasing with length of service
• Sick Leave - 12 paid sick days per year (for 12 working months)
• Fully Paid Medical (for employee and dependents)
• Prescription Insurance (for employee and dependents)
• Fully Paid Dental Insurance (for employee and dependents)
• Fully Paid Vision Insurance (for employee and dependents)
• And more... (please see Benefits tab above)

Benefit information listed in this recruitment is, to the best of knowledge, accurate. For the most up-to-date and detailed Benefit information, please visit our website at: https://www.gcccd.edu/human-resources/benefits/index.php

ALL ABOUT THE JOB

AT-A-GLANCE POSITION INFORMATION:

This recruitment will establish an eligibility list valid for 6 months and will be used to fill current and future vacancies.

Type of position: Full-Time - Monday - Friday

Salary: Range CL-32 $25.41 - $31.79 Hourly $4,405.00 - $5,510.00 Monthly (based on 40 hours per week)

Initial Salary Placement: New employees start at Step A ($25.41 per hour) or B ($26.88 per hour) on the salary schedule.

To view the CSEA salary schedule for this classification, please (Download PDF reader).

QUALIFICATIONS & REQUIREMENTS

MINIMUM QUALIFICATIONS:

Any combination equivalent to:

EDUCATION: Graduation from high school and one year of college level course work in computer science or closely related field

EXPERIENCE: Two years of experience in the use of computer hardware/software applications.

Please click here (Download PDF reader) to view the complete job description.