Computer Support Specialist, Senior - College of Health Sciences/IT

Computer Support Specialist, Senior - College of Health Sciences/IT

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Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
• Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.

JOB TITLE:

COMPUTER SUPPORT SPECIALIST, SENIOR; College of Health Sciences/Information Technology

JOB PURPOSE:

Provide advanced-level technical support, systems analysis, and consultation for university computing environments with specific focus on supporting the clinical simulation systems for the College of Health Sciences at the Mountain View Medical Park. This position requires independent judgement and decision-making in configuring troubleshooting and maintaining complex systems and applications. Acts as a subject matter expert for computing systems with assigned units, serving as a liaison with central IT, and ensuring robust and secure technology operations across administrative and academic units. Act as a liaison between departmental units and information technology, provide information on information technology services, recommend hardware and software upgrades and replacements, and research and evaluate new software and hardware. Prepare documentation for internal and external technology knowledge needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Advanced Technical Support: Provide advanced-level computer systems analysis and technical support for academic and administrative departments in the College of Health Sciences with primary responsibility for configuring, running and managing the clinic simulation system at the Mountain View Medical Park. Serve as the lead resource for troubleshooting advanced, escalated issues involving software, networking, and system failures.
• System Management: Install, configure, and maintain complex software systems, databases, and hardware; manage system updates and monitor performance 3. Identify and resolve system and application issues with a focus on root-cause analysis and long-term stability.
• User Needs Assessment: Assess user needs and design, develop, and implement technical solutions that align with unit and university goals. Evaluate departmental technology needs and recommend strategic improvements and long-term planning solutions.
• Documentation and Training: Develop and maintain documentation for advanced systems, procedures, and user training materials. Provide training and technical guidance to faculty, staff, and student workers on proper use of technology and tools. Accurately log customer contacts. Provide timely feedback and response to customers and management.
• Collaboration and Compliance: Collaborate with Information Technology and security personnel to ensure compliance with institutional security protocols 9. Participate in the design and management of localized LAN/WAN infrastructure and services, including system backups and disaster recovery planning.
• Automation and Efficiency: Design custom scripts, reports, and automation tools to streamline operations and improve efficiency.

SUPPLEMENTAL FUNCTIONS:

• Maintain inventory of computer-related materials/supplies.
• Assist with departmental procedures and interpretation of policy.
• Keep abreast of new or enhanced technologies; may recommend software/hardware purchases.
• Evaluate and assess departmental needs; recommend or develop improvements to system.

COMPETENCIES:

• Attention to Detail
• Analysis/Problem Identification
• Consistency
• Independence
• Service Orientation
• Quality Orientation
• Work Prioritization & Management

MINIMUM QUALIFICATIONS:

Education: Vocational School, On-the-Job Experience, or Associate's degree

Experience: 2 years work-related experience

Required licensure, certification, registration or other requirements: Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.

DESIRED QUALIFICATIONS:

• Experience supporting specialized or proprietary applications in a higher education, healthcare, or clinical environment - particularly clinical simulation systems or comparable mission-critical technology.
• Strong troubleshooting and technical communication skills, with a demonstrated ability to resolve hardware, software, and network issues independently while clearly conveying solutions to non-technical users.
• Experience designing and delivering end-user training, including the ability to develop materials and instructional approaches tailored to users with varying levels of technical proficiency.

REQUIRED APPLICATION MATERIALS:

Complete the online application. The department additionally requests candidates upload the following document(s) for a complete application:

1. Cover letter
2. Resume or C.V.
3. Contact information for four work-related references (references will only be contacted if you are selected as a finalist for the position).

WORK LOCATION:

On-campus: This position provides vital support to campus customers, and the successful candidate must be available to work on campus.

WORK AUTHORIZATION REQUIREMENTS:

The successful candidate must be eligible to work in the United States, as sponsorship for any work authorization or work visas is not available for this position.

HIRING STATEMENT/EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a charming town of 30,000 residents nestled in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its only 4-year university, helping to make it a leader in academics, research, and outreach with state-of-the-art facilities and strong community ties. We invite you to learn more about Laramie by visiting the About Laramie website.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range and the metropolitan Denver area. Laramie's beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit visitlaramie.org